Community Association Manager

Job Description

Job Description

Description:

About Terra West Management Services

At Terra West, we don’t just manage communities—we help them thrive. With over 40 years of expertise in community association management, we partner with HOA Boards to deliver excellence in operations, compliance, and community care. Our culture is rooted in respect, collaboration, and a relentless commitment to service. We believe people come first—our clients, our residents, and our team.

Our Core Focus

We exist to empower community leaders and enrich neighborhoods to Inspire Community by providing proactive guidance, professional management, and exceptional customer service. Every action we take is aimed at fostering vibrant, well-run communities where people feel heard, supported, and proud to live.

Our Core Values – We I.N.S.P.I.R.E. Excellence

• Integrity – We do what’s right, even when no one is looking.
• Nurture – We invest in people, relationships, and growth.
• Service – We exceed expectations with every interaction.
• Passion - We bring energy and purpose to all we do.
• Innovation – We embrace change and lead with forward-thinking solutions.
• Resilience – We stay strong, adaptable, and solution-focused in every challenge.
• Empathy – We listen, understand, and lead with compassion.

At Terra West, you’re not just taking a job—you’re joining a values-driven team that’s redefining excellence in community management.

Essential Duties and Responsibilities:

The primary responsibility of the Community Association Manager is to advise, educate and assist the Board of Directors in the daily management and business operations of Homeowners Associations. Job duties include, but are not limited to:

• Under the direction of the Board of Directors, manage the day-to-day operations of community association to which the Manager is assigned, according to all applicable laws and governing documents.
• Thorough knowledge of the Association’s governing documents (CC&Rs, Bylaws, Articles of Incorporation, Rules and Regulations) and advises the Board on applicable policies and guidelines on matters that are being considered or discussed.
• Ensures that the Association is compliant with all Federal, State and Local rules and regulations and their governing documents.
• Schedule Board of Directors’ meetings; prepare and distribute meeting notices to homeowners.
• Attend regularly scheduled Board meetings, including preparation and distribution of Board meeting materials and minutes.
• Financial management, including fiscal budget preparation and oversight, invoice approval, and financial reports as requested by the Board.
• Ensure that assessments, fees and fines are billed timely and correctly. Work with Association Board, Association attorney and/or collection agent to ensure that collections proceed per Board adopted policy.
• Performs routine property inspections to ensure standards set forth in the governing documents are being observed and report any discrepancies to the Board of Directors.
• Have a thorough knowledge of the Association’s responsibilities towards maintenance of common areas, neighborhood common areas, property lines, and landscaping easements.
• Ability to meet and negotiate with outside contractors and vendors for the needs of the community.
• At the direction of the Board of Directors, obtain bids, evaluate proposals and make recommendations to the Board for work being contracted to an outside source.
• Oversee work being performed to ensure satisfactory completion in accordance with the terms of the contract.
• Daily interaction with community residents and Board members in a professional manner.
• Respond timely to inquiries from Board members and residents and follow-through for client satisfaction.
• Position will be dedicated on-call in the event of an emergency or provide staff to perform on-call duties in their absence.

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:

• Must be professional in both appearance and character.
• Commitment to the highest level of customer service.
• Good decision-making abilities.
• Excellent verbal and written communication skills.
• Detail oriented.
• Excellent time management and follow-through skills.
• Ability to handle many tasks simultaneously with the ability to work effectively under time constraints and deadlines.

Minimum Qualifications:

• Minimum 2 Years’ Experience with Homeowner Association Management Preferred.
• Must have knowledge of the principles and practices of a community association.
• Minimum 2 Years of customer service and/or office experience.
• Computer proficiency in Word, Excel and Outlook – typing speed 60 wpm.
• Vantaca experience a plus.

Licenses:

• Nevada Licensed Community Association Manager.
• Certified Manager of Community Associations (CMCA) and/or the Association Management Specialist (AMS) designation from CAI Preferred.

Work Posture Requirements:

• Sitting: Constantly
• Standing: Frequently
• Walking: Frequently
• Driving: N/A
• Bending (from waist): Frequently
• Crouching (squat): Rarely
• Kneeling: Occasionally
• Crawling: N/A
• Climbing (stairs): N/A
• Climbing (ladder): N/A
• Twisting: N/A
• Reaching: Rarely
• Wrist Motion: Occasionally

Carrying Requirements:

• Items Carried: Files/Board books
• Distance: 50 steps
• Times Per Day: 5
• Maximum Weight: 5 pounds

Moving/Lifting Requirements:

• Items Moved/Lifted: Paper files
• Times Per Day: 5
• Maximum Weight: 3 pounds

Moving/Lifting Levels/Heights:

• Floor: Occasionally
• Knee: Rarely
• Waist: Occasionally
• Chest: Occasionally
• Overhead: Occasionally

Push/Pull Requirements:

• Item Name: Furniture Frequency: Frequently

Environmental Conditions:

• Inside/Outside: No
• Hot/Cold Temperatures: No
• Wet: No
• Noise: No
• Power Equipment: No
• Traffic Hazards: No
• Chemical Hazards: No
• Heights: No
• Dust: No
• Close Quarters: No
• Fumes/Odors: No

EEO/Drug Free Workplace