Tourism Counselor

Tourism Office Customer Service Representative

Under general supervision, performs customer service-related duties for the Tourism Office. Work involves greeting visitors to the Spotsylvania Visitor Center and County Museum, as well as fostering a positive public image. Work also involves preparing information in response to consumer inquiry and interest and ensuring an adequate supply of promotional materials. Reports to the Assistant Tourism Manager. This position is less than 20 hours per week.

Special Duties & Responsibilities

• Greets visitors to the Spotsylvania Visitors Center and County Museum; provides information to visitors, including distributing maps and brochures; assists in conducting and planning tours for visitors.
• Answers telephone and responds to callers requesting touring and travel-related information; describes attributes of County attractions and activities.
• Prepares tourism packages; sorts and prepares packages for bulk mailing; prepares shipments of brochures.
• Maintains accurate records of daily activities, including number of visitors to the center, their origins, points of interest, sales activities, etc.
• Performs basic computer-based research and analysis on tourism and related topics. Documents findings on fact sheets, spreadsheets and charts.
• Inventories brochures and merchandise on a regular basis; records and informs supervisor of shortages and restocks as necessary.
• Participates in trade shows, special events and activities at the Visitors Center, Museum, as well as various locations as warranted.
• Ensures Visitors Center and County Museum offers a clean and comfortable environment to visitors of Spotsylvania County; maintains smooth and effective operation of Visitors Center and County Museum.
• Sells gift shop merchandise, including maps, event tickets, etc.
• Performs other related duties as required.

Minimum Training & Experience

High School Diploma or equivalent with three (3) to five (5) years of experience in customer service or marketing work; or any combination of training and experience which provides the required skills, knowledge and abilities. Possession of a valid driver's license from the Commonwealth of Virginia.