Pet Care Technician at Oscar's Pet Resort of Greenfield

Job Description

Job Description

Oscar's Pet Resort of Greenfield in Lancaster, PA is looking for a pet care technician to join our 15 person strong team. We are located at 521 Willow Road Lancaster PA.

Required Education

High School Diploma

Pet/Vet/Rescue Care experience preferred. Inquire if successful completion of a Vet Assistant training program. See requirements for Level 1, 2 and 3.

Required & Provided Training

·         Play Group safety orientation and training for Dog Language & Off-leash Play group (Book and DVD training) within 90 day probationary period.

·         DVD study of pet CPR within first year of employment.

·         DVD study of Pet First Aid within first year of employment. 

Required Skills

·         Demonstrate safe, compassionate and effective handling of all pets.

·         Demonstrate effective & positive leadership of all dogs.

·         Excellent customer service (verbal and written) and be able to clearly explain dog behavior.

·         Good observation skills & good hearing to ensure the safety of the pet care (within normal testing of vision and hearing).

·         Demonstrate high standards of organization in a fast-paced environment.

·         Ability to work as a team with fellow employees in the working environment.

·         Computer literate.

·         Knowledge of e-mail etiquette and proper grammar.

·         Personal motivation to promote dog obedience and the ability to motivate others to do the same.

Physical Requirements

·         The ability to lift 50 pounds from floor to waist levels regularly (may be combined with rotation or movement).

·         The ability to be on your feet for 4 – 8 hours.

·         The ability to respond quickly to sounds with good reaction time and sudden/fast response.

·         The ability to move safely over uneven terrain or in confined spaces.

·         The ability to have good awareness and respond safely to dangerous situations.

·         The ability to work in extreme weather.

·         The physical ability to handle and safely manage large dog breeds up to 150#.

Responsibilities

·         Work evenings, weekends and Holidays. Evenings, weekends, and Holidays are rotation and shared among all Pet Care Technicians.

·         Properly care for all pets regarding feeding, medicating, basic grooming, exercising and supervising playgroup.

·         Demonstrate working knowledge of computer to take reservations, check in/out, and invoice customers for all services.

·         Answer phone in a professional manner, take messages and respond in a timely manner.

·        Understand pet vaccination protocols. Provide customer notification of any expired vaccines.  Call the vet if needed to obtain written record of vaccinations.

·         Retrieve pets from office and return pets to customer, encouraging good manners from dogs.

·         Communicate any pet issues (health concerns, behavioral concerns etc.) to the manager.

·         Demonstrate knowledge of safe handling of a pet with anxiety/stress and aggression.

·         Responsible for knowing Oscar’s Pet Resort General Policies and accurately educating customers of policies.

·         Be proactive and seek education from manager or supervisor for any area of lack of skill.

·         Maintain a clean work environment by adhering to the Daily/weekly cleaning lists.

·         Responsible for maintaining the Standard of Quality for all Pet Care as evidenced by proper handling using positive reinforcement, proper leadership, safe off leash play, fun and stimulating private play, as well as maintaining a clean and disinfected environment free of clutter and dirt.

·         Responsible for demonstrating good interpersonal skills with fellow employees and reporting differences to manager when problems cannot be resolved.

·         Adhere to daily schedule and demonstrate good time management for customers, play group, as well as private play schedules.

·         Wear clean employee attire, which includes employer purchased shirts, or purchased vests/sweatshirts. Oscar’s Pet Resort Logo must be worn and visible. Slacks or shorts with no holes should be worn.

·         Other responsibilities as assigned.

Pet Care Technician Compensation

Level 1: No prior experience in the Pet Care industry. $12 - $15/hr + pooled tips

Level 2: Requires minimum of 1 year of specific developed skills in the Pet Care industry. $15 - $17/hr + pooled tips

Level 3: Requires minimum of 2+ years’ of specific developed leadership skills in the Pet Care industry. $17 - $20/hr + pooled tips

All compensation is assessed by the General Manager.  Part time receives PTO. Full time receives PTO and paid holiday. All staff eligible for paid continuing education/training and discount on pet services and retail products. Career advancement is available and requires commitment and training. We offer flexible scheduling.

ABOUT US:

Oscar’s Pet Resort has been open since 2006 and is locally owned. We are a fast-growing company with plenty of opportunity for the right candidate. We provide on-the-job training as well as use Dog Guru and International Boarding & Pet Service for all our pet care & handling training. We offer both full-time and part-time positions. 

Our Mission and Values:

Committed to having knowledgeable highly trained staff providing respectful care for each pet, while providing excellent customer relations & education to ensure our pets receive superior care through meaningful & fun activities with safe, stress-reduction handling in a clean and inviting environment. We celebrate accomplishments and reward A+ players and are dedicated to seeing the team members personally and professionally grow. We treat each other and our pets with respect. We work through support and cooperation, just as we treat our pets under our care. We support a balance between work and home. We are a profitable and a fiscally responsible company. 

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