Senior Customer Executive

Join Bimbo Bakeries USA

Have you ever enjoyed Arnold, Brownberry or Oroweat bread? A Thomas' English muffin or bagel? Or perhaps snacked on a Sara Lee, Entenmann's or Marinela cake or donut? If the answer is yes, then you know Bimbo Bakeries USA! More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves. Come join the largest baking company in the world and our family of 20,000 associates nationwide!

Top Reasons to Work at Bimbo Bakeries USA:

• Salary Range: $120,300 - $168,400
• Annual Bonus Eligibility
• Comprehensive Benefits Package
• Paid Time Off
• 401k & Company Match

Position Summary:

The Senior Customer Executive will lead, develop, and support the Bakery and Refrigerated warehouse businesses on our largest national customer team. This role is responsible for building strong customer partnerships, identifying growth opportunities, and translating category, customer, and shopper insights into action plans that deliver profitable business results. This role is best suited for a proactive, self-directed business builder who is energized by growing the business, comfortable working through ambiguity, and disciplined in using data to guide decisions. The ideal candidate will combine strong commercial instincts, sound analytical capability, and interpersonal savvy to influence customers, internal partners, and cross-functional teams. The Senior Customer Executive will work closely with Replenishment Manager, Buyer, and Merchandise Director levels at the customer to anticipate needs, exceed expectations, and maintain a long-term strategic partnership. In addition to close customer collaboration, this role will interact with internal teams including R&D, Marketing, Supply Chain, Customer Service, Operations, Customer Planning, and Consumer Insights. This is a hybrid position based in our Bentonville, AR office.

Key Responsibilities:

• Develops and maintains strong, mutually beneficial customer partnerships, building relationships with key influencers across multiple levels.
• Develops and executes insight-led customer strategies that drive profitable growth, using category insights, customer performance trends, shopper data, and internal business priorities.
• Understands customer dynamics, priorities, and initiatives, then proactively develops win-win strategies that unlock growth for both the customer and Bimbo Bakeries USA.
• Builds and implements promotional plans that maximize trade investment, support new product and seasonal priorities, and maintain competitive advantage.
• Gains authorization and secondary display support for new products, promotions, and drive periods.
• Monitors sales, availability, forecast accuracy, and strategic plan performance; identifies risks, opportunities, headwinds, and tailwinds; and develops action plans to improve results.
• Collaborates with internal and external supply chain partners to support service levels, new item launches, promotional events, and issue resolution.
• Leads communication of customer plans, business results, account updates, and strategic initiatives with internal and external stakeholders.
• Partners with cross-functional teams including Brand, Operations, Shopper Marketing, Category Management, Supply Chain, Customer Planning, & Consumer Insights to execute customer priorities.
• Aligns customer activities with internal business objectives including profitability, market analysis, growth, and capacity utilization.
• Organizes and maintains customer contract and pricing programs.
• Stays current with competitive marketplace developments and shares best practices, ideas, and process improvements.

Key Behavioral Competencies:

• Demonstrated ability to achieve specific objectives and outcomes, take ownership of key initiatives, and independently drive work forward with urgency and accountability.
• Ability to remain agile while supporting established project objectives, checkpoints, and timelines, adjusting approach quickly as customer needs, business priorities, and growth opportunities evolve.
• Excellent organizational, communication, and interpersonal skills, with the ability to build trust, influence across levels, and navigate complex customer and internal relationships.
• Strong financial acumen and analytical capability, with the ability to interpret performance trends, identify risks and opportunities, and translate insights into customer strategies that drive growth.
• Proven ability to identify growth opportunities through comprehensive business analysis, customer insight, and category performance evaluation.

Leadership Competencies:

• Adapts approach and attitude in real time, according to the changing demands of the situation.
• Creates a climate where people are motivated to do their best.
• Holds self and others accountable.

Qualifications and Preferred Experience:

• BA/BS in Business or related field required
• Minimum of 5 years of experience managing, expanding, and growing strategic accounts and customer relationships in the consumer packaged goods industry, with experience developing and executing annual business plans.
• Experience managing P&L, budgets, trade, and customer financials with a focus on profitable growth.
• Strong analytical skills, including experience leveraging syndicated data, category insights, customer performance trends, and business reporting to identify opportunities and recommend action.
• Demonstrated ability to combine analytical discipline, customer-facing influence, and commercial curiosity to identify opportunities and drive business growth.
• Excellent presentation, written, and verbal communication skills, with the ability to negotiate, influence others, and communicate data-backed recommendations with confidence.
• Highly organized, proactive, and comfortable independently managing priorities, timelines, customer needs, and growth opportunities in a fast-paced environment.
• Proficiency in PowerPoint, Excel, and Word required; experience with Scintilla, IRI Circana, and customer reporting tools strongly preferred.
• Travel: Ability and willingness to travel up to 20%.

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions. Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.