Banquet Captain

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Free uniforms
• Paid time off

Property: Delta Hotels Matteson Chicago & Fairfield Inn & Suites Matteson Chicago
Managed By: Garnet Hotels
Location: 500 Holiday Plaza Drive, Matteson, IL 60443
Department: Food & Beverage
Reports To: Food & Beverage Manager

Position Summary

Garnet Hotels is seeking an experienced and service-focused Banquet Captain to lead banquet events at our dual-brand Marriott property in Matteson, Illinois.

The Banquet Captain will oversee events from setup through completion, lead banquet associates, coordinate food and beverage service, manage banquet bar operations, and ensure accurate event billing.

The ideal candidate has hotel banquet experience, strong leadership skills, knowledge of banquet bar operations, and experience with banquet checks and billing procedures.

Key Responsibilities

• Supervise banquet associates before, during, and after events. 
• Review Banquet Event Orders and ensure rooms are properly set. 
• Conduct pre-shift meetings and assign team responsibilities. 
• Oversee food and beverage service while maintaining guest satisfaction. 
• Manage banquet bar operations, liquor controls, and inventory. 
• Ensure responsible alcohol service and compliance with liquor regulations. 
• Accurately post banquet checks and event charges. 
• Verify guest signatures, gratuities, and final billing documents. 
• Coordinate with Sales, Culinary, Front Office, and Hotel Operations. 
• Address guest concerns promptly and professionally. 
• Assist with banquet setup and breakdown when needed. 
• Maintain clean, organized, and safe banquet and storage areas. 
• Train, coach, and motivate banquet associates. 
• Follow Marriott standards, Garnet Hotels policies, and food-safety requirements. 

Qualifications

• Previous hotel banquet experience is strongly preferred. 
• Banquet Captain, Lead Server, or supervisory experience is preferred. 
• Knowledge of banquet service procedures and event execution. 
• Experience with banquet billing, check posting, and reconciliation. 
• Knowledge of banquet bar operations and liquor inventory. 
• Strong leadership, communication, and guest-service skills. 
• Ability to multitask and solve problems in a fast-paced environment. 
• Availability to work evenings, weekends, holidays, and special events. 
• Food Handler certification or ability to obtain it upon hire. 
• BASSET certification or ability to obtain it upon hire. 
• Marriott and banquet-event software experience is a plus. 

Physical Requirements

• Ability to stand and walk for extended periods. 
• Ability to lift and carry up to 50 pounds. 
• Ability to assist with event setup and breakdown. 
• Ability to work extended shifts based on event schedules. 

Benefits

• Competitive hourly compensation 
• Paid Time Off for eligible associates 
• Marriott hotel travel discounts, subject to eligibility 
• Career-development and advancement opportunities 
• Supportive and collaborative work environment 

Equal Employment Opportunity

Garnet Hotels is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs without regard to any status protected by applicable law.