KeyHolder, Robert Graham - Wrentham, Ma

About UsROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment. The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.Specific Responsibilities Would Include SALES GENERATION:Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goalsSupport the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize salesDemonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the companyDemonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support salesWork with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local marketCUSTOMER SERVICE:Ensure all associates provide the highest level of customer service to achieve World Class Service standardsEnsure staff maintains constant client communication through referring to client books and client databaseResolve all client problems and complaints quickly and effectivelyAssist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.Empower associates to make decisions in the customer's best interest that also support the Company's philosophyOur Best Fit Candidate Would HaveIs dedicated to meeting the expectations and requirements of internal and external customersGets first-hand customer information and uses it for improvements in products and servicesActs with customers in mind; establishes and maintains effective relationships with customersBe knowledgeable and enthusiastic about fashionExcellent communication skillsAvailability to work weekends and Holidays and report to work on a timely fashionAbility to support management with supervision of scheduled staff in the storeHold Store Key*This commission eligible position will receive a generous employee discount at Robert Graham. Robert Graham is an equal opportunity employer#LI-HR1Job SummaryBusiness Group: Men's & Women's Apparel GroupCategory: All Retail Store