Systems Engineer Lead

IT Cyber Collaboration ServicesThis position is part of a team that provides tactical, 24/7 operational support and strategic direction for the University's collaboration products, including email, document management tools, conferencing, and person-to-person and group messaging software across the Evanston, Chicago, and Qatar campuses. This position determines strategic direction and provides leadership for the design, engineering, and implementation of Collaboration Services infrastructure that services and secures the distribution of Infrastructure Management Systems and Services. Provides technical supervision to and oversees the work of junior staff. Guides and advises stakeholders on best practices for implementing or enhancing the system. Works with management to design high-level systems integration. Assesses the architectural impact of projects on the overall system and makes recommendations to the manager. To effectively support the needs of the University, this position will regularly consult with the user community and its representatives to define requirements, analyze business needs, consider current and future business implications, translate functional into technical requirements, validate solutions, and drive business process improvement efforts across Collaboration Services products.The responsibilities of this position include vendor management, vulnerability management (application-level), application release/upgrade analysis and planning, policy coordination (e.g. db sizes, retention, archiving, compliance, etc.), patch management (application-level), application governance, security of the environment(s), and message hygiene management/administration focusing on the Collaboration Services product portfolio.Minimum Qualifications: Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as computer science, information technology, or related; OR appropriate combination of education and experience. 7 years' experience implementation of complex CI Infrastructure Management Software Systems and Services.Minimum Competencies: Written and verbal communication, conceptual ability, dependability, decision making, initiative, innovation/creativity, meets deadlines, effective written and verbal communication skills, crisis management.Preferred Qualifications: Advanced degree in Computer Science or Information Technology. Ability to use judgement in interpreting and adapting policies, precedents and work directions for appropriateness to specific tasks or problems. Ability to maintain composure and work effectively in a high pressure setting. Energy and enthusiasm for this type of work, along with a clear desire to continue to develop and grown in knowledge and experience. Direct experience providing a secure networking environment (both wired and wireless) Advanced knowledge and experience with quality of service across enterprise networks, Voice over IP, and high availability networking environments.Preferred Competencies: Problem solving, quality/compliance with process/procedures, results driven, strategic thinking, independent/self driven work, team building, visionary leadership.