Field Service Technician

Description

SAIC is looking for an experienced, energetic, and motivated Field Service Technician to join our Land Border Integration team in the Brownsville area. As a Field Service Technician working for SAIC you will have a fast moving, challenging, and highly rewarding position keeping the infrastructure running that helps Customs and Border Protection keep our borders safe.

Travel Requirements:

• Travel to US Customs Ports of Entry and Border Patrol locations in the Brownsville region.

• Daily area of coverage could include sites up to 150 miles from home base.

• Mileage will be reimbursed at the prevailing government rate.

• Reliable transportation with insurance.

• Substantial toolkit to support installation and maintenance activities will be provided.

Responsibilities:

• Perform routine maintenance and inspections at Ports of Entry on deployed equipment, including but not limited to License Plate Reader (LPR) equipment, RFID, network/power, signage, and communication devices.

• Diagnose and troubleshoot equipment malfunctions to identify root causes and implement timely repairs to minimize downtime.

• Install new equipment and systems according to specifications and SOPs provided by SAIC deployment management.

• Collaborate with internal teams and external vendors to coordinate equipment upgrades, replacements, and enhancements.

• Adhere to all CBP and SAIC IT Security, physical security, and operations security policies.

• Document accurate records of equipment maintenance activities, including maintenance schedules, repair histories, and inventory levels.

• Adhere to safety protocols such as OSHA and local regulations while performing maintenance and repair tasks at Ports of Entry.

• Respond promptly to emergency repair requests and provide on-call support as needed during business hours Monday-Friday.

• Maintain a professional and courteous demeanor when interacting with Customs and Border Protection personnel, Border Patrol, vendors, and the traveling public.

Qualifications

Required Qualifications:

• Must have a Bachelors and 2 years of experience. We will accept an additional 4 years of experience in lieu of a degree.

• 6 years of experience as a Field Service Technician or Equipment Installation Technician highly preferred.

• Must be currently residing in the Brownsville area.

• Ability to drive daily to job sites up to 150 miles away.

• Strong technical skills with the ability to troubleshoot and repair complex electronic and mechanical systems.

• Proficient in Microsoft Word and Excel with ability to write reports.

• Proficiency in using diagnostic tools, hand and power tools, and computer software for equipment maintenance and repair.

• Excellent communication skills with the ability to convey technical information clearly and effectively to non-technical stakeholders.

• Detail-oriented with strong organizational skills to maintain accurate records and documentation.

• Ability to work independently with minimal supervision and collaborate effectively within a team environment.

• Flexibility to adapt to changing priorities and work schedules in a fast-paced and dynamic environment.

• Understands basic electrical wiring principles (low voltage only).

• Technically proficient with signal cabling such as CAT 6 to include testing and termination.

• May travel to other locations on the U.S. border to assist with installations and ticket resolutions for up to two weeks.

Desired Qualifications:

• Understanding of multimode fiber installation and troubleshooting is strongly desired.

• Active DHS Public Trust highly desired.

Clearance / Citizenship Qualifications:

• US Citizenship is required.

• Must be able to obtain DHS Public Trust prior to starting with our team.

• CBP Background Investigation requires drug screen prior to starting.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2615998

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability