IT Support Specialist
Base 8
Job Title: IT Support Specialist
Location: United States (On-site / Hybrid)
Department: Information Technology
Job Summary
The IT Support Specialist is responsible for providing technical assistance and support to end-users, ensuring the efficient operation of computer systems, hardware, and software. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering excellent customer service to internal or external stakeholders.
Key Responsibilities
- Deliver frontline technical assistance for hardware, software, and network-related concerns
- Address help desk requests, emails, and support calls within defined timelines
- Install, configure, and support desktops, laptops, printers, and mobile devices
- Create and manage user accounts, access rights, and password settings
- Diagnose and resolve issues related to Windows and macOS operating systems
- Provide support for cloud platforms such as Microsoft 365 or Google Workspace
- Assist in resolving connectivity, VPN, and wireless network issues
- Maintain accurate records of incidents, resolutions, and IT procedures
- Ensure systems remain updated with current patches and security updates
- Ensure excellent customer service and communication throughout the support process
- Coordinate with Level 1, Level 2, and infrastructure support teams
- Track ticket progress and ensure issues are resolved within SLA timelines
Education & Experience
- Bachelor's degree in computer science, Information Technology, or a related discipline
- 4-5 years of experience in IT support or technical support roles
- Strong capability to troubleshoot technical issues and provide user assistance
- Comprehensive understanding of computer hardware, software, and networking concepts
- Ability to assess technical requirements and train end users effectively
- Hands-on experience with IT service management tools such as HaloPSA orServiceNow
- Experience creating technical documentation and tracking performance metrics
- Solid understanding of database administration and system security practices
- Ability to stay updated with emerging technologies and IT support trends
- Excellent verbal, written, and interpersonal communication skills
- Proficiency in operating systems including Windows and macOS
- Fundamental knowledge of networking concepts such as TCP/IP, DNS, and DHCP
- Experience using ticketing platforms like ServiceNow, Jira, or Zendesk
- Familiarity with Active Directory, remote desktop applications, and user support tools
- Strong communication and interpersonal skills
- Problem-solving and analytical thinking
- Ability to work independently and in a team
- Customer-service mindset
- Certifications such as CompTIA A+, Network+, or Microsoft certifications
- Experience with cloud platforms (Azure, AWS)
- Prior help desk or technical support experience
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the IT Support Specialist in Studio City, CA vacancy
- ...About the Role: The IT Support Specialist plays a crucial role in ensuring the seamless operation of technology systems within the Health Care Services industry. This position is responsible for providing technical support to staff and ensuring that all IT-related...SuggestedRemote work
$78k - $88k
...KDG Construction Consulting is seeking a highly motivated IT Support Specialist to provide front-line technical support across a diverse and fast-paced business environment. This individual will be responsible for troubleshooting hardware, software, network, and system...SuggestedWork at officeRelocation- ...IT Support Specialist We are looking for an IT Support Specialist, based in Culver City, CA to work on a project for one of our clients, a hyper-growth fintech company based in Los Angeles, California. Our client’s mission is to make financial advice better and more...SuggestedWork at office
- ...mission and vision of EdIS. Position Summary Under the general direction of the School of Education & Information Studies (SEIS) User Support Group Manager, the incumbent will provide desktop user support to faculty, staff and students. The incumbent will be responsible...SuggestedWork at officeRemote workMonday to Friday3 days per week
$65k - $73k
...best workplaces by “Built in LA”, a 4.6 rating on Glassdoor, and 13 years on the Inc. 5000 Fastest Growing Companies list. IT Support Specialist Million Dollar Baby Co. is looking for an IT Support Specialist to provide technical assistance to our associates. This role...SuggestedFor contractorsWork at officeFlexible hours- ...ICF is seeking a Client Support Specialist in Los Angeles to provide hands-on, enterprise-level IT support for the Southern California Regional Rail Authority (SCRRA). The role involves delivering end-user computing support across hardware, software, and collaboration...
- ...The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle... ...experience. About the Role As a Frontline IT Support Specialist, you’ll be the first point of contact in our helpdesk for...Work at officeRelocation package
- SwiftCruit is seeking an IT Technical Support I professional to support LAWA at LAX within the Division of Sustainability. In this full-time position, you will troubleshoot, coordinate, and resolve system and hardware-related incidents, ensuring efficient operations at...Full time
- Role Overview As an IT Support Specialist at our vibrant Los Angeles headquarters, you will serve as the primary point of contact for all local IT needs. In this hands‑on role, you’ll ensure a seamless and high‑quality IT support experience for our executive team and staff...Full timeWork at officeLocal areaRelocation packageMonday to Friday
- Technical Documentation Specialist Research, write, edit and proofread complex technical data... ...update installation instructions. Tech Support Team Member Great communicator: absorb incoming... ...manner. Strong work ethic. Hybrid IT Support (Temp) Role based in Los Angeles,...Contract workTemporary work
$40 - $52 per hour
Job Title IT Support Specialist Job Description Provides frontline technical support across the organization, resolving hardware, software, and connectivity issues while delivering exceptional service to end users. This role plays a critical part in maintaining a secure...Hourly payContract workTemporary work- ...vertically-integrated real estate private equity firm investing across asset classes nationally. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team. Responsibilities Provide IT helpdesk support to company employees. Diagnose, troubleshoot,...Work at officeRemote work
- ...The University of California Los Angeles is seeking a Business/Tech Support Analyst 2 to provide desktop user support for faculty, staff, and students. This role involves troubleshooting hardware and software, maintaining workstation security, and assisting with a variety...3 days per week
$40k - $45k
...contributes to the care we provide. We are seeking a Tier 1 Tech Support Specialist who will embody these values while offering excellent internal... ...will serve as the first point of contact for internal IT support, focusing on providing excellent service to Enable Dental...Live inLocal areaRemote work- ...comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless... ...nation’s vital interests. Requisition #: 982 Job Title: IT Support Specialist Job Title for Careers Page: IT Support Specialist Location...Temporary workFor contractorsWork at officeRemote work2 days per week
$40 - $52 per hour
...Job Description Job Description Job Title: IT Support Specialist Job Description The IT Support Specialist provides frontline technical support across the organization, resolving hardware, software, and connectivity issues while delivering exceptional service to...Contract workTemporary work- Sony Interactive Entertainment is seeking an IT Support Specialist for a 12-month contract role in Playa Vista, California. This position requires strong technical skills and a customer service approach to support internal clients, solve technical issues, and maintain relationships...Contract workWork at office
- Responsibilities 12-month Contract This dynamic and engaging role does not fit the average definition of Desktop Support. For SIE, the Studio IT Support Specialist possesses a mix of skills and experience often found in desktop support, helpdesk support, and limited system...Contract workSummer workWork at officeLocal areaRemote workFlexible hoursShift work
- Friedman Williams is seeking a Sr. Specialist, IS Regional Office in Los Angeles, CA. This role entails providing hands-on technical support, delivering solutions for office operations,... ...consistency. Candidates should have 5+ years of IT support experience, with expertise in...Work at office
- Sony Interactive Entertainment in Los Angeles is seeking an IT Support Specialist for a 12-month contract. This role involves providing helpdesk support and troubleshooting technical issues for internal clients. Ideal candidates will have strong skills in client hardware...Contract workWork at office
$58k - $60.1k
HILGARTWILSON, LLC is seeking an IT Technical Support professional in Los Angeles, California. The ideal candidate will diagnose and troubleshoot IT issues, provide helpdesk support, and ensure efficient onboarding and offboarding processes. Responsibilities include managing...- Bibiyan Law Group is seeking an experienced Help Desk Technician to join our team in Los Angeles. In this role, you will provide vital IT support to our attorneys and staff, ensuring the reliability of our technical systems and software platforms. Candidates should have at...
- InstaCreative India is hiring a Computer Support Specialist in Los Angeles. This role involves technical support, troubleshooting, and maintaining computer systems to optimize productivity. The ideal candidate should have a Bachelor's degree in Computer Science and proven...Full timeContract workRemote work
- Bibiyan Law Group, P.C. is hiring a Help Desk Technician to provide exceptional technical support for our attorneys and staff. This role is crucial for maintaining reliable IT infrastructure across our office in California. You will assist with hardware and software issues...Work at office
$24 - $32 per hour
Neier Inc. is seeking an IT Service Technician to provide first point of contact support for staff and technology at our client. Responsibilities include troubleshooting devices, managing accounts, and ensuring technical assistance both in-person and remotely. This contract...Remote jobHourly payContract work- MDAEdge, an Am Law 50 law firm, is seeking an IT Analyst to deliver technology support and innovative solutions. This role is crucial for ensuring seamless technology operations and supporting end users while adhering to high standards of information security. The ideal...
- A leading consumer product company in Los Angeles is seeking a Mac Technical Support Specialist to provide end-user support for Apple devices and Mac computers. You will diagnose technical issues, help onboard new users, and support M365 integration. The ideal candidate...Remote jobMonday to Friday
- ...CERTS: CompTIA 2+ years of Healthcare IT EMR/EHR experience required. At least 2 years of relevant experience in technical support, healthcare IT, or a related field, or a combination of education and experience. 2+ years experience with: VMware, Citrix, and RDP. 2+...
$45k - $65k
All Seniors Foundation in Los Angeles is seeking an IT Support Specialist to provide technical support for staff, manage workstations and mobile devices, and maintain network security. Ideal candidates will have 2+ years of IT help desk experience and strong knowledge of...- A leading AI research organization located in Los Angeles is seeking a Frontline IT Support Specialist. In this role, you will provide essential assistance for hardware and software issues and actively contribute to enhancing IT support processes. Ideal candidates should...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Specialist. Be the first to apply!


