Personal Banker

Personal Banker

Locations: Swansea, MA Status: Full Time

Summary: Personal Bankers are responsible for establishing, developing, and retaining customer relationships by introducing Mechanics Cooperative Bank products, services, and Bank's business partners. While providing prompt, courteous, and efficient customer service. They are also responsible to support the branch's growth goals, while adhering to operational excellence. This position requires open, closing and Saturday shifts as well as helping at our various locations, as needed.

Key Duties & Responsibilities:

• Coach team to deepen customer's relationships, while delivering excellent customer service.
• Take ownership and address customer's concern for resolution when the next level of authority is needed. Ensure that the necessary research is completed to bring about a positive resolution for the customer.
• Process all teller transactions accurately and efficiently.
• Act as lead for scheduling and facilitating Bank at Work sessions and participate in customer courtesy call initiatives.
• Establish new accounts, including consumer, business, retirement accounts, and collateral loans while managing new account follow-up within established guidelines.
• Accept and assist customers with consumer loan applications.
• Serve as sales champion for all delivery channels (i.e., ATM, Online Banking and Telephone Banking) and Bank's business partners to contribute to branch goals.
• Perform supervisory functions as needed for reviewing and approving transactions.
• Perform opening and closing responsibilities for their assigned Branch location, as needed.
• Ability to present features and benefits of all Bank's products and services, including Bank business partners to customers.
• Assist in utilizing effective marketing/merchandising techniques (leveraging the bank's products and services), as well as business partners, to improve new customer cross-sell and business development.
• Create a positive team environment by modeling appropriate behaviors.
• Set standard for excellent customer service.
• Responsible for adhering to all applicable Bank policies, procedures, law, and regulations.
• Assist in the planning of and participation in branch growth meetings.
• May be required to assist other branch locations, as needed.
• Must have a valid driver's license, vehicle registration and automobile personal liability insurance.
• May be required to attend and participate in Call Night sessions.
• Must wear a name tag which displays first and last name.
• Must have possession of a mobile phone required to perform multifactor authentication on system applications and as a method of contact.
• Perform additional duties as required.

Knowledge, Skills & Abilities:

• Thorough knowledge of teller operations and the Bank's core system.
• Thorough knowledge of Mechanics Cooperative Bank's products and services, including Bank's business partners.
• Ability to develop and deepen customer relationships by recommending appropriate products and services to customers.
• Strong customer service skills and the ability to ask questions to identify needs in order to expand customer relationships.
• Thorough understanding consumer lending products.
• Strong compliance and Federal Regulation knowledge and understanding.
• Good problem-solving and decision-making abilities.
• Knowledge of basic computer functions and strong math skills.
• Good oral and written communication skills.
• Ability to cultivate a strong working environment by coaching and training tellers on key accountabilities and tasks.
• Must be able to lift twenty pounds.
• Retail/sales experience or equivalent work experience preferred.