Front Desk Agent

Hotel Front Desk AgentServes guests by completing registration; controlling room assignments.Duties:Welcomes guests by greeting them; answering questions; responding to requestsRegisters guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cardsEstablishes credit by verifying credit cards or obtaining cashConveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travelMaintains records by entering room and guest account dataCollects revenue by entering services and charges; computing bill; obtaining paymentMakes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirementsAssists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.Assists with housekeeping duties when the need arisesContributes to team effort by accomplishing related results as needed.Requirements:Customer service, people skills, quality focus, professionalism, energy level, multi-tasking, dependability, thoroughness, phone skills, data entry skills, listening, open availability a must including nights weekends and holidays, weekends until 12 midnight and some nights to 2AM, at least 3 years experience, a background check is required, must possess a valid driver’s license.Benefits:Health insurance, 401K, discounted mealsPay rate: dependent on experience, $16-17/hr Birchwood Inn Partners, LLLP