Director of Corporate Shop Operations

Job Description

Job Description

Lead the future of one of the nation's most iconic barbershop brands.At Floyd's 99 Barbershop, we're looking for an experienced operations leader who knows how to turn strategy into execution, build high-performing teams, and drive results across a large multi-location business. Reporting directly to the COO, you'll lead operations for our portfolio of 64 corporate-owned shops and play a key role in shaping the next phase of growth for the brand.If you're energized by solving complex operational challenges, developing strong field leaders, and improving performance at scale, we'd love to meet you.What You'll DoAs Director of Corporate Shop Operations, you'll oversee the operational and financial performance of our corporate-owned locations while building consistency, accountability, and excellence across the organization.Key responsibilities include:Lead and develop a team of District Leaders across a multi-state portfolioDrive revenue growth, labor optimization, and profitability across 64 locationsBuild operational consistency through scalable systems, processes, and SOPsElevate shop leadership and strengthen management capabilities across the fieldImprove staffing, scheduling, employee retention, and guest access within our appointment-based modelUse data and performance metrics to identify opportunities and drive actionOwn key operational KPIs including sales performance, labor costs, guest experience, staffing, and retail performancePartner closely with Operations, Marketing, HR, and Finance leaders to execute company initiativesLead turnaround efforts in underperforming markets and identify opportunities for long-term growthSpend time in the field coaching leaders while implementing solutions that scale across the organizationWhat You Bring5+ years of experience leading multi-unit, consumer-facing operations at the Regional Director level or higherProven success managing large-scale P&L responsibility and improving operational performanceExperience leading leaders, including District Managers, Regional Managers, or Area ManagersStrong background in labor management, employee engagement, guest experience, and operational excellenceDemonstrated success building and implementing SOPs, training programs, and scalable operational systemsData-driven decision-making skills with strong analytical capabilitiesAbility to influence and lead across all levels of an organizationExperience in high-growth, turnaround, or private equity-backed environments preferredIdeal Industry ExperienceWe're open to leaders from a variety of multi-location service businesses, including:Beauty & Personal CareBarbershops & SalonsFitness & WellnessRestaurants & HospitalityRetail ServicesMed Spa or Healthcare ServicesPet ServicesOther high-touch, customer-focused service organizationsThe Leadership Traits We ValueStrategic ThinkingYou can see the big picture while staying close enough to execution to make things happen.Data-Driven LeadershipYou use metrics and insights to drive performance, coach teams, and make smarter decisions.Builder MentalityYou thrive in fast-paced environments and enjoy creating systems, developing teams, and improving operations.Results OrientationYou hold yourself and others accountable for delivering measurable outcomes.Influential CollaborationYou build trust, create alignment, and partner effectively across departments.Culture ChampionYou lead with integrity, communicate openly, and help create an engaging, high-performing workplace.Why Floyd's?This is more than an operations leadership role. It's an opportunity to influence the future of a nationally recognized brand, build a best-in-class field organization, and make a lasting impact on millions of guest experiences each year.If you're a hands-on leader who loves developing people, creating operational excellence, and driving business performance at scale, we want to hear from you.Apply today and help shape what's next for Floyd's 99 Barbershop.