Commercial Lines Director

Job Description

Job Description

What we’re good at

We are one of the top independent insurance agencies in the area. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long-lasting relationships with our clients, have a positive societal impact through our work, and build an inclusive culture where all people can thrive and do their best work.

Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.

When you join us, you can expect:

• Work-life balance and employee well-being
• A supportive, diverse, people-first culture and mindset
• A voice at the table to create constructive change and work on purposeful products
• Time dedicated to learning and professional development

What you’re good at

Bring your leadership skills and track record for delivering operational excellence to our agency. In this role, you will deepen client relationships and drive key business results. In support of our clients and our people, you will be steadfast in creating a first-class experience - going above and beyond to exceed clients' expectations. You have a zeal for building relationships, a strong operational foundation and a desire to build high-performance teams that exhibit professionalism, passion and results.

When you join us we expect you to:

• Oversee and manage all client communications, conflict resolution and compliance.
• Recommend continuous improvements to our business processes - increasing sales, driving customer focus, building strategic relationships, and reducing operational costs.
• Serve as the primary point of contact for operational issues, client inquiries and escalations.
• Manage day-to-day business and operations, starting with an audit and analysis of existing processes, systems and technology, making recommendations for proposed new best practices and spearheading consensus-building among internal and external stakeholders.
• Promote a culture of accountability by developing standard team KPIs, tracking progress and regularly measuring results. Maintain a consistent feedback loop among employees and management to align on expectations and performance.
• Provide coaching and mentorship to all team members and create structured training schedules for new hires, CE credits, and cross-training for employee career development.
• Participate in client meetings and review major client deliverables to ensure goals and quality standards are met.
• Recruit, onboard, train and retain a team of associates - developing their skills, holding performance reviews, and managing their workload.
• Cultivate and maintain regular communication with carriers, clients, and internal cross-functional teams.

What you’ll bring to our team:

• Strong knowledge of industry regulations, trends and technology
• Excellent interpersonal and communication skills
• Stellar leadership skills, with a servant leadership mentality
• Excellent organizational, critical thinking and problem-solving skills
• Highly analytical with the ability to work with complex data
• Effective decision making under high-pressure situations
• Ability to balance strategy and execution with attention to detail

Apply now