Plumbing Service Technician

At Sierra Air Conditioning & Plumbing, we've built a reputation for excellence in Las Vegas by delivering exceptional plumbing, HVAC, and customer service to homeowners throughout the valley. We're looking for a Plumbing Service Technician who takes pride in their craftsmanship, communicates with confidence, and creates an outstanding customer experience on every service call. This role is more than fixing plumbing issues—you are the face of the company in the customer's home, responsible for building trust, educating homeowners, and identifying solutions that improve the comfort, safety, and efficiency of their plumbing systems. If you are driven, customer-focused, and passionate about delivering quality workmanship, we'd love to meet you. What You'll Get Compensation & Benefits Training Pay (4–6 weeks): $18.00–$30.00 per hour (DOE) After Training: Performance-Based Commission Pay Annual Earning Potential: $70,000–$260,000+ Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off Tools & Support Company Van Company Phone & Tablet ServiceTitan Software Fully Stocked Warehouse Dedicated Parts Department & Parts Runners Tool Assistance & Equipment Support Growth & Development Paid Technical Training Hands-on Plumbing Training Ongoing Sales & Communication Coaching Leadership Development Opportunities Career Advancement into Senior Technician, Field Supervisor, Sales, or Management Team & Culture Strong team environment focused on performance and accountability Year-round work and career stability SPIFFs, incentives, and bonus opportunities Company events, meals, and team-building activities In-house gym, uniform laundry, and First Friday celebrations The Role (What You'll Own) This is not a high-pressure sales position. Your success comes from building trust, educating homeowners, and providing solutions that genuinely improve their homes. You will: Diagnose residential plumbing systems Educate homeowners on repair and replacement options Provide professional recommendations Generate opportunities (TGLs) for larger plumbing projects when appropriate Deliver an exceptional customer experience from start to finish Key Responsibilities Plumbing Service & Diagnostics Diagnose residential plumbing issues Perform plumbing repairs and service work Troubleshoot water, drain, sewer, gas, and fixture problems Ensure repairs meet company quality standards Customer Experience Build rapport with every homeowner Clearly explain findings and available solutions Deliver a consistent five-star customer experience Leave every home clean and respected Performance & Accountability Generate Tech Generated Leads (TGLs) for replacement opportunities Take ownership of productivity and customer satisfaction Participate in ongoing coaching and development Maintain strong closing ratios through trust and education Communication & Teamwork Communicate with dispatch and management Complete accurate ServiceTitan documentation Maintain inventory on assigned vehicle Work collaboratively with install teams and comfort advisors Standards & Consistency Follow all safety procedures and company standards Maintain a clean, organized service vehicle Wear company uniforms professionally Participate in meetings and training What We're Looking For 21 years of age or older Valid Nevada driver's license Conduct a pre-employment background check and drug screen (including marijuana) Residential plumbing service experience preferred Drain cleaning and diagnostic experience preferred Water heater installation experience preferred Strong customer communication skills Professional appearance Detail-oriented and solution-focused Self-motivated with a positive attitude Ability to educate customers without pressure Important This is NOT a high-pressure sales role. We believe in educating—not selling. Our technicians build trust through honesty, professionalism, and expertise. Your recommendations should always be in the customer's best interest. Success comes from delivering exceptional service every day. Ready to Grow With Us? Bring your professionalism, integrity, and commitment to customer service—we'll provide the training, leadership, tools, and opportunity to build a rewarding career with one of Las Vegas' leading home service companies.