Team Captain Endzone & Loyalty

Overview Lead the athlete experience by coaching teammates and driving engagement in loyalty programs and services. As a Team Captain – Endzone & Loyalty, you will deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships that drive retention. Job Duties & Responsibilities Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs such as customer loyalty, warranty sales, and private label credit card enrollment. Collaborate with the Store Manager (SM) and Assistant Store Manager (ASM) to develop and execute 30‑60‑90 day plans supporting business priorities for assigned department(s). Help establish working plans related to operational initiatives, staffing, hiring needs, and merchandising sets in accordance with budgets and financial goals. Execute plans, make adjustments as needed, and monitor progress against goals while ensuring uninterrupted operations and athlete support. When sole leader, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, and more. Communicate departmental goals and assign workload to direct reports, developing effective schedules and making adjustments to meet athlete traffic demands. Build and lead a strong, effective team that delivers positive athlete experiences, including sourcing, interviewing, hiring, onboarding, and retaining direct reports. Ensure teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle. Manage performance, conduct annual reviews, recommend promotions, and hold teammates accountable for policy compliance. Create a store environment where teammates and athletes are welcome, treated with respect, and safety, loss prevention, and SOPs are enforced. Qualifications High School Diploma or Equivalent. 1‑3 years of experience, with previous retail/customer‑facing experience required. Previous people leadership experience preferred. #J-18808-Ljbffr DICK'S Sporting Goods, Inc.