Supervisor, Case Management - Lakewood - FT - Days

Supervisor, Case Management

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

Your Role on the Team

Position Summary: The Supervisor, Case Management is responsible for the direct frontline supervision, daily workflow coordination, and operational oversight of case management coworkers within the assigned facility or service area. The incumbent is accountable for ensuring the timely and effective delivery of case management services in alignment with departmental policies, clinical standards, and all applicable regulatory and accreditation requirements, including The Joint Commission, Centers for Medicare and Medicaid Services, and applicable state and federal regulations. This role serves as the primary operational resource for case management coworkers during the assigned shift or designated area of coverage, and is responsible for the appropriate assignment of coworkers based on demonstrated competency, patient care needs, and operational demand. The Supervisor supports the onboarding, orientation, and ongoing training of case management coworkers, conducts competency monitoring, delivers real-time coaching and feedback, and initiates corrective action as warranted in alignment with organizational policy. The incumbent identifies and resolves operational, staffing, and patient care issues in a timely manner, escalates complex concerns to the Manager, and actively participates in quality, safety, and performance improvement activities. This position exercises independent judgment in managing the day-to-day supervision of assigned case management coworkers and the operational activities of the designated units, areas, or shifts.

What It Takes to be Successful

Required Qualifications: Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties Must possess complete understanding of acuity levels for specific patient population Must demonstrate customer service skills appropriate to the job Must be willing to work a flexible schedule, including weekends, and on call after hours as needed Minimum 3 years of Case Management experience Familiarity of Joint Commission, CMS, CDPH and CCS requirements Excellent written and verbal communication skills in English Demonstrated leadership, interpersonal skills, and ability to communicate with varied levels of customer audiences Demonstrated leadership skills/experience Demonstrated experience and ability to build effective working relationships and to represent the department effectively in order to accomplish goals Current California RN license Computer literacy and proficiency Bachelor's degree in Nursing or other relevant healthcare profession, or a combination of comparable clinical education and / or experience. All external candidates must have a Bachelor of Science in Nursing Ability to manage multiple concurrent projects and maintain a work pace appropriate to the workload Ability to facilitate and lead interdisciplinary rounds Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications: Knowledge of University policies and procedures Knowledge of California Children's Services benefits authorization process (CCS) CCM, ACM or Case Management credentialing Bilingual skills

Licenses and Certifications: Registered Nurse

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment: The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment: Background Check and Live Scan Employment Misconduct* Legal Right to Work in the United States Vaccination Policies Smoking and Tobacco Policy Drug Free Environment *Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. California Child Abuse and Neglect Reporting Act E-Verify Pre-Placement Health Evaluation Details of each policy may be reviewed by visiting the following page:

Closing Statement: The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at View email address on click.appcast.io or at View phone number on click.appcast.io, Monday - Friday from 8:30 a.m. - 5:00 p.m. Consideration for Work Authorization Sponsorship Must be able to provide proof of work authorization