Full time Customer Service Representative/Dispatcher

Mr. Rooter Plumbing Franchise Opportunity

Do you love to help people and make connections while working in a fast, fun-paced environment? Do you take pride in your tenacity and grit, and have a "get-it-done" attitude? Do you thrive in opportunities in which you can cultivate multi-faceted, well-rounded skills? Us too. As a matter of fact, it is at the core of everything we do. We are looking for an individual that is enthusiastic about learning new things as well as their own growth, and who is eager to become part of the team.

Specific Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Effectively and actively listen to each customer's situation
• Critically think and employ problem-solving skills
• Prioritize and coordinate the scheduling of services
• Coordinate delays in schedule with customers and service technicians
• Use customer development techniques to solicit work through phone, email, social media, etc.
• Perform other duties as needed, which may include cross-training in related positions

Job Requirements:

• Minimum two years of administrative/customer service experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive attitude
• Team player who can work independently
• Service Titan experience is a plus, but not required
• Being able to multitask

Hours: 35+ hours with occasional weekends.

Benefits:

• Paid vacation
• Healthcare
• Simple IRA
• Team events
• Opportunities for bonuses

Compensation: $12.00 - $14.00 per hour

Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblem, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.