Claims Analyst

Role Description

The Claims Analyst handles complex and high exposure bodily injury and property damage claims under Ryder’s self-administered liability program. This position investigates and adjusts claims, as well as directs defense counsel, independent adjusters, experts, and other vendors in the claims-handling processes.

Qualifications

• Bachelor's degree and/or equivalent experience
• Seven or more (7+) years of experience in casualty claims required
• Strong claim technical skills required
• Adjuster licenses are required for various States
• State licenses are a plus
• Obtaining necessary licensing will be required within 90 days

Requirements

• Demonstrated ability to handle large exposure and complex claims including litigated matters and coverage cases
• Strong commitment to the principles of customer focus
• Effective interpersonal skills and ability to communicate clearly in verbal and written communications
• Complete detailed and quality internal reports
• Superior negotiation skills and ability to deal effectively with claimants and plaintiff attorneys
• Comprehensive understanding of all relevant laws and regulations as well as related medical and legal terminology
• Requires superior claim technical skills
• Comprehensive understanding of insurance coverage

Responsibilities

• Investigates and adjusts claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim-handling processes
• Assists Claim Manager in the identification of exposures and recommends solutions
• Must possess a comprehensive understanding of all relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico
• Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder’s liability program
• On-going interaction with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants
• Interacts with Law Department on significant cases, and updates field operations personnel on claim status
• Supervises outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled appropriately according to the applicable jurisdictions
• Routinely interacts with primary and excess insurance carriers, and re-insurers on files meeting reporting thresholds
• Assists Claims Manager, when appropriate or the manager is out of the office
• Helps other team members on technical issues
• Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments
• Investigates and resolves complex and high exposure claims pursued against Ryder and our insured customers
• Ensures the most appropriate and cost effective resolution of all claims is reached and that a high level of customer service is attained
• Handles cases in compliance with state statutes

Compensation Information

• Pay Type: Salaried
• Minimum Pay Range: $90,000.00
• Maximum Pay Range: $100,000.00

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan