Insurance Office Customer Service Representative

Job Description

Job Description

Join a fast-paced, high-volume insurance office where no two days are the same.

We are looking for a dependable, personable Customer Service Representative (CSR) to join our growing team. This is a customer-focused role for someone who enjoys helping people, staying organized, and working in a busy office environment.

No insurance license is required to get started.

Bilingual in Spanish or Portuguese Preferred.

Responsibilities

What You’ll Do

• Assist customers with day-to-day insurance service needs
• Answer a high volume of phone calls and customer inquiries
• Help customers with policy questions, documents, payments, changes, and general service requests
• Communicate with customers by phone, email, and in person
• Process customer requests accurately and efficiently
• Follow up on outstanding customer needs
• Maintain accurate customer and policy information
• Work closely with the agency team to ensure customers receive timely, professional service
• Manage multiple tasks and priorities in a high-volume environment
• Provide a friendly, professional customer experience from start to finish

Requirements

What We’re Looking For

• Excellent customer service and communication skills
• Comfortable working in a fast-paced, high-volume office
• Able to handle multiple customers and tasks at once
• Organized, dependable, and detail-oriented
• Professional and friendly demeanor
• Strong phone and computer skills
• Previous customer service or office experience preferred
• Bilingual in Spanish or Portuguese Preferred
• Insurance experience is a plus, but not required

Room to Grow

You do not need an insurance license to start this position.

For employees who decide they want to pursue their insurance license, there is an opportunity to grow within the agency once licensed, including additional responsibilities, advancement opportunities, and future performance-based bonuses.

If you're someone who thrives in a busy environment, enjoys helping customers, and wants to be part of a team where there is room to grow, we'd love to hear from you.

Benefits

• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities