Service Specialist - The Dealership Alternative You Can Trust!

Join Our TeamAs one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.What We Offer:At Midas, we provide dealership-level expertise. We're committed to creating a rewarding and supportive work environment for our team. As a Service Advisor, you'll enjoy these exceptional benefits:Competitive Pay with performance-based commissions and bonuses.Year-End Bonus to reward your hard work and contributions.5-Day Work Schedule, Monday-Saturday, 8:00 AM - 5:00 PM, with Sundays always off.Paid Holidays and Vacation Time (5 paid holidays and 5 vacation days annually).Birthday Off Upon Request – because you deserve to celebrate!Daily Overtime Opportunities for those seeking to maximize earnings.Work in a clean, organized, and professional shop equipped with modern tools and scanners.Adaptive Learning Training Program: Daily 3-5 minute training sessions with reward point opportunities.ASE Certification Incentives: Earn a $1.50 raise for each ASE certification, including the C1 Service Consultant ASE, with the testing cost covered by us.Discounts and Opportunities to Work on Your Own Vehicle.Be part of a busy, high-performing location with a high-star Google rating and consistent customer flow.Join a AAA-Approved Repair Shop offering dealership-quality service with a personal touch.About the Role:As a Service Advisor, you'll be a key player in providing our customers with the trusted, dealership-quality experience they deserve. You'll ensure every customer has a seamless and positive service experience, from their first interaction to the final handoff.Key Responsibilities:Greet customers warmly and professionally, making them feel valued and welcome.Listen to customer concerns, inspect vehicles, and provide accurate service recommendations.Prepare estimates and clearly explain necessary repairs in a customer-friendly manner.Communicate effectively with technicians to ensure timely and accurate repairs.Follow up with customers to provide updates on vehicle status and address any questions.Maintain detailed and accurate records of customer interactions and repairs.Help maintain a clean and organized front office and waiting area.Uphold Midas' commitment to exceptional customer service at all times.What We're Looking For:Proven experience as a Service Advisor, customer service representative, or in a similar role.Strong interpersonal and communication skills.Ability to multitask, stay organized, and manage time efficiently in a fast-paced environment.Basic automotive knowledge is a plus, but we're happy to train the right candidate.Familiarity with scheduling software and automotive repair systems is a bonus.A positive attitude and commitment to providing top-notch customer service.If you're passionate about helping customers and providing dealership-level service in a friendly, supportive environment, we'd love to have you on our team!Compensation: $65,000.00 - $120,000.00 per year