Operations Specialist
$40 per hourTemporary
Kforce's client, a leading global entertainment and technology organization in Irvine, CA, is seeking an Operations Specialist to join its Global Network Operations Center (GNOC). This team serves as the frontline for monitoring, incident response, and operational support across large-scale consumer and enterprise environments. The ideal candidate will have experience supporting production infrastructure, responding to incidents, troubleshooting complex technical issues, and helping drive service reliability in a fast-paced environment. Key Responsibilities:
- Monitor systems, applications, and infrastructure for performance issues and outages
- Detect, triage, and respond to incidents impacting end users and business operations
- Coordinate resolution efforts across technical teams and stakeholders
- Analyze logs, alerts, and metrics to identify root causes and remediation paths
- Process routine access, network, and system maintenance requests
- Improve monitoring effectiveness through alert tuning and optimization
- Create and maintain runbooks, troubleshooting guides, and operational documentation
- Drive continuous improvement initiatives focused on operational efficiency and service reliability
- Experience in a NOC, Production Operations, Systems Administration, Technical Operations, or similar environment
- Strong Linux troubleshooting and command-line experience
- Understanding of networking fundamentals, including TCP/IP, routing, DNS, packet loss, and ACLs
- Experience with monitoring and observability tools such as Datadog, Grafana, Prometheus, Splunk, ELK, or similar platforms
- Exposure to cloud environments such as AWS or GCP
- Strong problem-solving, communication, and incident management skills
Vacancy posted 3 days ago
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