Service Delivery Representative

Job Description

Job Description

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it. Job Description

This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato. Responsible for supporting business objectives to ensure client satisfaction with products and services.

YOUR TASKS

• Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as required by the customer) used for internal and client communications.

• Responsible for monitoring processes related to customer specific requirements and order management for our ecommerce businesses.

• Manage inventory updates, promotional planning, customer return cases, and inbound planning.

• Prepare and maintain status reports, modify schedules, prepare status reports for management, clients, or others.

• Assist the Account Manager in providing data, advice and resolving problems.

• Work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer.

• Create deliveries daily and monitor order processing.

• Monitor stock availability to ensure that all orders are cleared in a timely manner.

• Support account and purchasing team to troubleshoot issues with orders.

• Communicate with customers on order status and expected delivery dates.

• Coordinate return shipments (e.g. create return labels).

Qualifications

 

• At least 3 years of Customer Service Experience.

• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel, Power Point and Power BI required.

• 3PL, Supply Chain, Logistics or similar experience preferred.

• Ecommerce experience preferred.

• Strong organizational skills.

• Solid analytical ability and Strong verbal and written communication skills.

• SAP knowledge.

• Project management experience is a plus.

Additional Information

 

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities. 

 

 

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address. 

Further information on data protection and your rights can be found here.

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