Uploading Specialist

Job Title: Uploading Specialist

Location: Houston, TX

Duration: 06 Months (Temp to Perm)

Shift: 10:30 AM - 07:00 PM

Pay Rate: $16.00- $18.00/hr on W2 All Inclusive

Job Description:

• A International company, is growing a team of passionate people dedicated to making a difference in advancing patient care in the cardiac monitoring space. We aim to create a positive culture among the Tech Support team and across the organization as we continue to enhance its cardiac monitoring offering. Currently, we are looking for an Upload Specialist to join our team in Houston, TX who is passionate about digital health and helping cardiac patients via our innovative remote-monitoring body sensor technologies. The right individual will join a dynamic and fast-paced environment and will work with cross-functional teams to support innovative cardiac monitoring products, develop and implement new products and services, and drive market adoption of ’s offering as the new standard of care in cardiac monitoring.
• The Upload Specialist team, a subset of the Customer Experience organization, is responsible for uploading all heart monitor and patient data into our software portals and for processing and storing all hardware products on-site. This role is also expected to perform customer service functions, including but not limited to the addressing of all inbound calls and e-mails with the intent of prioritizing, resolving, or redirecting inquiries to ensure the satisfaction of customers.
• This role will report to the Customer Experience Manager at our office in Houston, TX.

Duties and Responsibilities:

• Uploading all CAM patch data and customer information into the portal.
• Answer all incoming Customer Experience Team calls and voicemails promptly and redirect calls to subject matter experts as required.
• Document all calls or correspondences in company systems.
• Demonstrate empathy and decrease customer tension.
• Promote the value of cardiac monitoring.
• Must communicate in a professional, empathetic, and diplomatic manner with good voice quality, dictation, and articulation.
• Exhibit a high sense of urgency.
• Identify, document, and escalate potential patient or customer complaints per standard operating procedures.
• Works to achieve the daily Customer Experience Team’s quality and productivity goals.
• Assists with inventory control including the intake, storage, and recycling of CAM heart monitors.
• Documenting all customer calls or correspondences in company systems as appropriate and following documented procedures for all activities related to the Quality System.

Minimum Qualifications/Education for this role:

• High School diploma or equivalent
• 1-2 years of experience in a call center or customer service position preferred
• Knowledge of medical terminology preferred
• Excellent multitasking and organization skills
• Excellent verbal and written communication skills
• Computer skills including proficiency in MS Office
• Knowledge of multi-line telephone system
• Excellent customer service skills when interacting with all internal and external clients
• Bilingual is a plus
• Patience, professionalism, excellent phone etiquette