Inside Sales & Warehouse Associate - RW Connection

Inside Sales & Warehouse Associate

RW Connection, a distributor of industrial and hydraulic hose, conveyor belt, gaskets, fittings, couplings, safety products, and industrial MRO supplies, is seeking an Inside Sales & Warehouse Associate to join our team in Glen Burnie, MD.

The Glen Burnie branch is a small, hands-on operation. This new team member will work across inside sales, counter sales, warehouse fulfillment, inventory, and branch support. This person will follow through on priorities, spot problems early, help coordinate the day's work, and provide dependable coverage.

What You Will Do

The mix will shift with customer demand and branch priorities. The ranges below are planning guides, not fixed limits.

Customer Service, Inside Sales & Counter Sales | Approximately 35-45%

• Welcome walk-in customers and respond promptly and professionally to phone and email inquiries.
• Listen carefully to customer needs, ask practical questions, and help identify appropriate products or solutions; involve the Branch Manager or technical resources when needed.
• Prepare accurate quotes, enter sales orders, check pricing and availability, and communicate expected lead times.
• Process counter transactions and payments accurately in accordance with company procedures.
• Follow up on quotes, open orders, backorders, special orders, expedites, returns, and information requests until resolved.
• Build customer relationships through responsive service and reliable follow-through; recommend related products and share customer needs or leads with the Branch Manager and sales team.
• Maintain accurate customer, order, and transaction records in company systems.

Warehouse, Inventory & Order Fulfillment | Approximately 35-45%

• Receive inbound shipments, verify quantities and condition, and resolve or report discrepancies promptly.
• Pick, stage, pack, label, and prepare customer orders for counter pickup, delivery, or shipment with a high level of accuracy.
• Load and unload trucks and move hose, fittings, supplies, and equipment using safe material-handling practices.
• Stock and organize inventory; perform cycle counts; investigate discrepancies; and help maintain accurate records.
• Assist with basic hose assembly, product preparation, or other value-added work after completing required training and demonstrating competency.
• Maintain clean, orderly, and safe warehouse, counter, and shared work areas.

Branch Support | Approximately 15-25%

• Review priorities with the Branch Manager and help coordinate orders, warehouse work, inventory needs, and follow-up items.
• Own assigned work, communicate early when a commitment may be missed, and bring possible solutions with the issue.
• Monitor open-order, unconfirmed-shipment, backorder, and other branch reports; act on or escalate exceptions.
• Coordinate with purchasing, accounts payable, accounts receivable, sales, and other branches to resolve order, receiving, invoice, or customer account issues.
• Identify practical improvements to safety, organization, response time, inventory accuracy, and customer service.
• Learn the broader business - products, suppliers, customers, pricing practices, inventory flow, and branch performance drivers - and help train future team members as experience grows.

Required Qualifications

• High school diploma or GED.
• Experience in customer service, inside sales, counter sales, warehouse operations, order fulfillment, or a similarly hands-on role.
• Strong communication, reliable follow-through, attention to detail, and a professional, service-minded approach.
• Comfort using computers and the ability to learn order-entry, inventory, email, and other business systems.
• Mechanical aptitude or genuine interest in learning industrial products, applications, tools, and equipment.
• Ability to work independently, ask for help when needed, and contribute proactively to a small team.
• Commitment to attendance, punctuality, safety, and company procedures

Preferred Qualifications

• Experience in industrial distribution, hose and fittings, hydraulics, MRO supplies, automotive or heavy equipment parts, HVAC, plumbing, or a related field.
• Prior experience preparing quotes, processing sales orders, handling counter payments, or resolving customer order issues.
• Warehouse, shipping/receiving, inventory control, or forklift experience.
• Demonstrated interest or experience in team leadership, branch operations, or continuous improvement.

Physical & Work Environment Requirements

• Ability to stand and walk for extended periods; bend, reach, climb, push, and pull; and move throughout office, counter, and warehouse areas.
• Ability to regularly lift and carry up to 50 pounds and handle heavier or awkward materials with assistance or appropriate equipment.
• Comfort working in a warehouse environment that may include varying temperatures, dust, odors, and mechanical noise.
• Ability to use required personal protective equipment and follow all safety rules.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Compensation & Benefits

• Pay Range: $20/hr to $28/hr
• This position is considered non-exempt and eligible for Overtime at 1.5x after 40 hours worked in the week
• We offer:
  • Medical, Dental Vision, Life, and Short-Term Disability Insurance
  • 401(k) Retirement plan with company match
  • Paid Holidays and PTO
  • Training and development opportunities with a well-established company

If you have experience in the industrial hydraulic hose industry and are looking for a challenging and rewarding role, we encourage you to apply to join our team at RW Connection!