Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service RepresentativeAdvance, NCAnimal Hospital of East Davie is seeking an outgoing Client Service Representative to serve as the welcoming face of our boarding and grooming facility.In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — for everything from routine wellness visits to urgent care, boarding, and grooming through our Davie Dog House. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where clients know you by name and you genuinely love coming to work.Schedule and compensation:Compensation: $15 - 17 per hour, for each hour workedSchedule: This is a full-time position with a set, predictable schedule — Monday, Tuesday, Wednesday, and Friday. Shifts rotate between 6 and 10 hours depending on the day, totaling approximately 30–32 hours per week. You'll always know when you're coming in, and you'll have Thursdays and weekends to recharge. No on-call requirements.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discount*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredExperience with boarding and grooming facilities is preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Avimark, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsAbility to remain calm, professional and solution-oriented during busy periodsWhy choose Animal Hospital of East Davie?Animal Hospital of East Davie is a 3-doctor small animal and pocket pet practice in Advance, NC — founded in 2004 and built over 20 years into a full-service hospital offering general medicine, urgent care, soft tissue surgery, canine reproduction, dentistry, diagnostics, and full boarding and grooming through the Davie Dog House. Fear Free certified, well-equipped, and driven by a team that has been together for years and genuinely likes each other — this is the kind of clinic where clients know the staff by name and staff actually stay.We're heading into our most exciting chapter yet: a brand-new 9,000 sq ft facility is breaking ground in 2026 right on our current property. It's the right time to join a practice that's growing with intention, in one of North Carolina's fastest-growing communities just outside Winston-Salem. Set schedules, time-and-a-half Saturdays, 50% insurance contribution, and a drama-free culture that takes as much pride in how we treat each other as how we treat our patients.Ready to join a team that's been building something special for 20 years — and is just getting started? Apply today!