Customer Service Representative - Call Center

Job Description

Job Description

About the job:

The Customer Service Representative supports health plan members and healthcare providers by

handling inquiries related to eligibility, benefits, and claims. This role focuses on delivering

accurate information with empathy and professionalism in a fast-paced environment.

We’re looking for someone who:

● Has an associate degree or equivalent professional experience

● Has 1–3 years of experience in customer service, hospitality, or a call center environment

● Brings at least 3 years of overall customer service or call center experience

● Communicates clearly and professionally, both verbally and in writing, with strong active

listening skills

● Maintains a calm, service-oriented approach when resolving complaints or sensitive issues

● Demonstrates sound judgment, problem-solving ability, and follow-through

● Is comfortable using Microsoft Office, spreadsheets, word processing tools, and standard

computer equipment

● Learns effectively through computer-based and online training

● Shows flexibility, adaptability, and openness when working with diverse customers and teams

● Acts with integrity, accountability, and dependability in daily work

● Builds inclusive relationships with internal teams and external stakeholders

● Is bilingual in Spanish and English (preferred)

What you’ll do:

● Respond to customer inquiries via phone, email, or in person regarding eligibility, benefits,

claims, prior authorizations, and appeals

● Document all customer interactions accurately in the appropriate system

● Educate customers proactively based on their specific questions or concerns

● Provide timely, accurate resolutions and bring issues to closure within required timeframes

● Coordinate appeals and grievances with internal teams

● Support interdepartmental staff as needed to ensure coverage and service continuity

● Perform additional duties and projects as assigned

\nCompany Description

SlingShot Connections provides contract staffing, direct hire placement, executive search recruitment, payroll services, and customized staffing solutions for numerous verticals, including accounting & finance, hospitality, human resources, and many more.

Company Description

SlingShot Connections provides contract staffing, direct hire placement, executive search recruitment, payroll services, and customized staffing solutions for numerous verticals, including accounting & finance, hospitality, human resources, and many more.