Ambassador (Front Desk & Customer Service)

Ambassador

Ambassadors (similar to Customer Service/Front Desk Associate) will actively support community values and visions and philosophies, while demonstrating a style of support and organization that allows resident needs to be met with a high level of satisfaction. Ambassadors will provide a warm, welcoming, professional approach while utilizing their experience, skills, and exceptional communication abilities with all Vista stakeholders. Ambassadors will monitor use of private resident facilities, adjacent grounds, and activities during specified times.

Ambassadors set the tone for customer service, hospitality and stakeholder interactions and model the qualities of neighborliness and inclusion. As an integral member of the Community Life team, Ambassadors will contribute to the success of events, programs and other resident engagement experiences, all of which are designed to recreate a sense of community.

Ambassadors should expect to work a flexible schedule that includes mornings, evenings, weekends and holidays. Ambassadors will be provided with a schedule at the beginning of each month for the current month, as well as scheduled on an as-needed basis, without any minimum guaranteed hours per week.

Serve as "first responder" and "gate keeper" for the amenities and team, answering questions, providing assistance, and responding to needs quickly and accurately.

• In a community engaging fashion, promote and inform residents of current and upcoming clubs, classes, programs, events; assist with registration as appropriate.
• Handle customer service needs with a friendly and caring yet assertive demeanor, following community standards and facility guidelines; must be comfortable approaching residents who may not be following policies; capable of handling escalated situations.
• Showcase amenities and programs to visitors through tours.
• Monitor interior and exterior spaces, including facility grounds, pool and adjacent areas, regularly throughout the day with a specific focus on the pool during (high traffic) season.
• Assist with events, programs and activities as requested.
• Assist with administrative functions, including but not limited to updating community bulletin boards; event calendars; hard copy materials; displays; data entry and database systems; inventory and ordering; printing reports, etc.
• Serve as primary point of contact for individuals and groups renting or otherwise utilizing amenities for specific functions. Explain rules; provide information and review rental checklist with responsible resident; ensure area is properly set for the event; assist with set-up as necessary; inspect area post event to ensure renter's compliance with policy.
• Perform light cleanup; tidy and reset amenity furniture as needed throughout the day to maintain a clean and neat appearance; wipe down tables and chairs as necessary.
• Submit work orders and follow up as necessary.
• Must be able to lift at least 30 pounds, stay on feet for long periods of time, physically able to complete execution of duties.

Education or experience in customer service, recreation programming, recreation facilities oversight or similar background

• Passion for people and ability to engage in authentic, meaningful ways
• Collaborative; predisposed to partnership and teamwork
• Personable, tactful and diplomatic
• Ability to handle tense interactions with poise; predisposition to problem-solving
• Flexibility and adaptability
• Punctual, reliable
• Fun! Ability to work in a team environment and on multiple projects simultaneously.

Experience in customer service, hospitality, sales or similar discipline.

• Proficiency Microsoft Office Suite; familiarity with database management tools
• Knowledge of residential real estate and/or home building is desirable, but not required.

The Ambassador should expect to:

• Ambassadors should expect to work a flexible schedule, including evenings, weekends and some holidays.
• Some work performed by Ambassadors will be outdoors and may require being in all types of weather.
• Ambassadors must be comfortable being on feet for long periods of time and able to lift at least 30 pounds on a frequent basis

In furtherance of our mission team members will:

• Instill a sense of fun and enthusiasm into everything we do.
• Encourage a dynamic collaboration between internal and external stakeholders.
• Exercise tact, diplomacy and fair-mindedness in all interactions while providing exceptional customer service.
• Reflect a work style based on inclusiveness, mutual respect, consensus-building and responsiveness to changing needs and opportunities.
• Embrace the vision, goals and aspirations of Cohere

Job Type: Part-time: evenings, weekends

Pay: $20 per hour

Benefits:

• 401(k)
• Paid Sick Time Off

Cohere is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Once an adequate number of qualified candidates has been identified, the job posting may be withdrawn or closed.