AR Advisor - Customer Service

Job Description

Job Description

We are looking for an experienced AR Advisor - Customer Service to support customer and branch inquiries for a leading organization in the agriculture industry based in Loveland, Colorado. This Long-term Contract opportunity is ideal for someone who thrives in a fast-moving service environment, communicates clearly, and takes pride in delivering accurate, solutions-focused support. The person in this role will serve as a key point of contact for accounts receivable and customer service matters while helping maintain a high standard of responsiveness and quality.

Responsibilities:
• Serve as a primary contact for branch and customer questions, providing clear guidance and timely resolution to service-related and accounts receivable concerns.
• Build strong working knowledge of company products and support resources in order to address inquiries confidently and accurately.
• Document incidents, requests, resolutions, and key interaction details in ServiceNow to maintain complete and organized service records.
• Coordinate with internal teams and colleagues to escalate complex issues, track progress, and ensure appropriate follow-through.
• Monitor open cases from initial intake through closure, keeping customers and branches informed throughout the resolution process.
• Share best practices and effective troubleshooting approaches with team members, and assist in supporting the development of newer customer service staff.
• Maintain a detail-oriented, patient, and customer-focused approach when handling concerns, complaints, and high-pressure situations.
• Contribute to additional operational tasks and special projects assigned by leadership as business needs evolve.• High school diploma required.
• Prior experience in customer service, accounting support, or a related operational environment.
• Strong verbal and written communication skills with the ability to manage multiple priorities effectively.
• Proven ability to stay organized, work independently, and perform well in a fast-paced setting.
• Proficiency with Microsoft Office applications, including Excel.
• Experience using help desk platforms, CRM tools, or remote support systems; familiarity with ServiceNow is an advantage.
• Ability to handle challenging situations with professionalism, sound judgment, and a solution-oriented mindset.
• Exposure to SAP, S/4HANA FI, HighRadius, or similar enterprise systems is preferred.