Enterprise Project Manager - Consultant (Medicaid Systems Operations)

Enterprise Project Manager – Consultant (Medicaid Systems Operations)Location: SC 29201 Work Model: Hybrid – Minimum 3 days onsite, 2 days remote Duration: 12 months Interview Process: 1 Round – VirtualCandidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.Position OverviewThe Client is seeking an experienced Enterprise Project Manager – Consultant to lead Medicaid Systems Operational Management. This role is responsible for overseeing business-critical eligibility and enrollment systems that support Medicaid application intake, case maintenance, member management, eligibility determination, and related support functions. The consultant will also lead and manage the implementation, administration, and operational support of project collaboration tools, currently the Atlassian Suite, while coordinating closely with internal teams and external vendors.Key ResponsibilitiesLead system operations and administrative support for Medicaid enterprise systems including eligibility, enrollment, and member management platforms.Oversee systems administration and operational support for: Data Operations HubMember Management SystemsAtlassian SuiteOther supporting enterprise systemsManage and coordinate cross-functional teams supporting: Production SupportHelpdesk OperationsInterface SupportOngoing Operational ActivitiesProvide incident management support, including on-call and after-hours coverage for releases and unplanned incidents.Identify, document, and mitigate operational risks and system issues.Handle internal and external escalations, ensuring timely resolution and clear communication to stakeholders.Manage and monitor SLAs, working closely with contract monitors and vendors.Ensure compliance with security and regulatory standards (CMS, SSA, etc.).Act as a Subject Matter Expert (SME) during audits and security assessments.Implement and monitor operational processes including: Change ManagementRelease ManagementIncident ManagementEnsure adherence to Standard Operating Procedures (SOPs).Produce dashboards, reports, and presentations for leadership.Monitor licensing, infrastructure, and support requirements; coordinate procurement when needed.Identify opportunities to streamline operations and reduce costs.Foster a professional, productive, and collaborative team environment.Required Skills3+ years of experience managing system operations and/or administrative functions.3+ years of project management experience focused on system operations and administrative environments.Strong experience providing incident management, including after-hours support.Proven ability to manage external vendors and third-party partners.Hands-on experience managing a ticketing system for application or production support.Preferred SkillsPrior experience managing Medicaid Enterprise systems.Experience administering or supporting Atlassian tools (Jira, Confluence, etc.).AWS Cloud Certifications.Strong presentation skills with experience preparing executive-level reports.Ability to lead teams and provide guidance to both technical and operational staff.About UsInterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company. InterSources