Order Fulfillment Manager

Description Consider a career that allows you to make a positive impact on others’ lives while enhancing your own. The Greater Cleveland Food Bank, the largest hunger relief organization in Northeast Ohio, provided over 50 million meals in 2024 to those in need across Cuyahoga, Ashtabula, Geauga, Lake, Ashland, and Richland counties. Greater Cleveland Food Bank Mission Statement: “Together with our community, we provide nutritious food and essential resources so our neighbors facing hunger can thrive.” Join the Greater Cleveland Food Bank team and experience a supportive culture of continuous learning and development. We offer competitive pay and excellent benefits, including: Paid Time Off and Holiday Pay beginning day one Low-cost medical, dental, and vision insurance Generous retirement plan Wellness programs Childcare assistance Tuition and Student Loan assistance Short-term and long-term disability coverage Life insurance SUMMARY Supervises and coordinates activities of warehouse associates providing customer service by completing orders of food and nonfood products and maintaining high standards of warehouse sanitation and safety. Performing of the following duties is done personally or through subordinate staff. ESSENTIAL DUTIES AND RESPONSIBILITIES Develop and motivate team to increase productivity and accuracy while fostering a safe work environment. Planning, assigning and directing employee workload. Ability to effectively communicate with different levels in the organization. Effectively utilizes metrics to drive results. Maintains smooth functioning of the outbound order / picking process. Primary functions of assigning and assuring that orders are pulled in a timely, efficient (staging) and accurate manner. Ability to lead by example and build a strong team environment. Supervises the warehouse staff ensuring compliance with company policies, delegating appropriately to complete necessary tasks and projects. Determines work procedures, prepares work schedules and expedites workflow. Assigns staff duties and examines work for exactness, neatness and conformance to policies and procedures. Reviews order accuracy and conducts quality checks and studies. Standardizes procedures, with supervisor approval, to improve efficiency of subordinates. Provides to supervisor reports on productivity and order accuracy, on schedule and as needed/requested. Performs daily walk-through of all orders staged for pick-up to make sure all orders are being picked-up on requested ship date. Works with Agency Services to determine rescheduled date or product returns. Ensures that labor is being allocated in a manner appropriate for the order demand and consistent with Foodbank priorities. Acts in capacity of warehouse associate to assist with order pulling if the demand is present or as needed/requested by supervisor. Ensuring all orders are completed and staged prior to the shift end and all inventory picks are posted. Works with Inventory Manger on assuring quality count of product to maximize the accuracy of our inventory. Training of new hires and current staff in methods and procedures for order pulling, safe equipment operation, warehouse housekeeping and other routines. Maintains required job knowledge and skills and core professional competencies, including attending and participating in required educational programs and staff meetings. Maintain high standards of warehouse sanitation and safety at all times. Ensures that empty pallets are removed from aisle ways, cooler and freezer. Participate in and delegate staff to provide housekeeping services in accordance to the sanitation schedule for the warehouse areas, as scheduled, or necessary, to maintain the highest level of cleanliness and pest control. Ensures compliance with all regulations as they pertain to warehouse operations, safety regulations, food handling and pest control. Daily inspects warehouse facilities and equipment, reporting repairs that are necessary or required, ensuring that facility and equipment is properly maintained. Ensure that dangerous conditions are removed prior to an accident or injury occurring (i.e., water spill clean-up, etc.). Actively support and champion initiatives aimed at driving continuous improvement throughout the organization. May participate in one of the following: LEAN council, a kaizen, 5S campaign or other process improvement efforts to support continuous improvement and improved processes within the food bank. Performs other job-related duties as assigned. FEED Values and Organization-Wide Competencies All employees are expected to demonstrate the following organization-wide competencies in a manner consistent with our FEED Values : F – Fostering Engagement (Value): We collaborate with our community and each other, embracing diverse ideas, perspectives, and experiences to strengthen our mission and deepen our impact. Collaboration (Competency): Builds productive relationships, shares knowledge, seeks diverse perspectives, and contributes to a positive team environment. Access and Awareness (Competency): Promotes dignity, respect, accessibility, and an inclusive environment where people feel welcomed and supported. E – Excellence (Value): We are responsible stewards of community resources, maintain high standards of performance, and continuously seek opportunities to improve, innovate, and create greater impact. Accountability (Competency): Takes ownership of responsibilities, decisions, and results; follows through on commitments and responsibly stewards organizational resources. Continuous Learning (Competency): Seeks feedback, learns from successes and challenges, embraces innovation, and pursues opportunities for growth and improvement. E – Empowerment (Value): We encourage, educate, and support our partners, volunteers, employees, and all those touched by hunger so everyone can contribute at their fullest potential. Developing and Supporting Others (Competency): Encourages learning, shares knowledge, provides support, and helps others contribute, develop, and succeed. D – Dedicated to Service (Value): We provide leadership in the hunger relief movement while keeping the people we serve at the center of every decision, action, and interaction. Mission Commitment (Competency): Demonstrates commitment to food security and community well-being by actively supporting the organization’s mission and maintaining a focus on meaningful community impact. Supervisory Responsibilities Directly supervises the order fulfillment team in the warehouse. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. ] Qualifications Four-year degree preferred, HS diploma or equivalent required. Three to four years warehouse and supervisory experience required. Tow motor certification preferred. Ability to achieve Serve-safe certification required. Required commitment to valuing diversity and contributing to an inclusive work environment as demonstrated through work, life or community experience. Physical Requirements and Environment The physical requirements for this position include: Ability to remain in a near constant stationary position. Ability to move about inside the office and to access truck cab and deliver product constantly. Ability to operate a computer or other office productivity machinery constantly. Ability to ascend/descend stairs to access work spaces frequently. Ability to position or move body to access filing cabinets or other work equipment constantly. Ability to constantly be able to exchange accurate information, take and give direction and hear safety warnings. Ability to constantly inspect product, judge distance between equipment, shelves and permanent structures. Ability to frequently detect spoiled product or quality of meals. Ability to move office equipment/supplies frequently. Ability to lift 50+ lbs on a regular basis. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate. Salary Range: $60,000 - $70,000 per year, commensurate with experience Proud to be a North Coast 99 Employer Ten Years in a Row! Please note that the Food Bank does not sponsor work visas for our positions. Candidates must have the legal right to work in the United States without the need for visa sponsorship. Offer of employment is contingent upon successful completion of an initial background check, drug screening, physical examination, and employment verification, and will be completed during the onboarding process. #J-18808-Ljbffr