Scheduling and Customer Service Specialist

Job Description

Job Description

Overhead Door Company is hiring a Scheduling and Customer Service Specialist for a full-time position in Denville, NJ.

We are looking for a Scheduling and Customer Service Specialist who will be responsible for overseeing and managing the day-to-day activities of technicians and salespeople. The ideal candidate will be detail-oriented, organized, and able to adapt to a fast-paced environment. This position will schedule and dispatch technicians to job locations, salespersons to estimates and owners to various locations. You'll answer calls and web inquiries in a timely manner and serve as a liaison with customers to schedule workers and/or provide solutions over the phone. This role also maintains accurate attendance rosters of technicians and helpers on the dispatch board, monitors all schedule routes, and provides customers and other departments with job updates.

Previous Reception (Multi Line), High Levels of Customer Service, Scheduling Experience in a High-Volume environment will be beneficial. We will provide on-the-job training.

Responsibilities:

· Communicating with customers, technicians, salespersons, office staff and managers.

· Heavy telephone contact and customer service.

· Planning and revising work schedules throughout the day.

· Strong ability to prioritize.

· Responding to scheduling changes.

· Relaying pertinent information to the Technician/Salesperson/Manager.

· Handling emergency phone calls in accordance with established procedures.

Skills & Experience:

· High level of interpersonal skills needed to communicate with internal staff and external customers in a calm, courteous and professional manner.

· Knowledge of scheduling, routing and basic geography of New Jersey is a plus.

· Able to work with little supervision.

· Computer proficiency: Microsoft Office Suite, Google Suite, Gmail, and Scheduling/Dispatch software.

Computer savvy and able to learn new software quickly.

· CRM - ServiceTitan experience a plus.

· Professional, courteous telephone voice and manner.

· Ability to solve problems and make decisions independently; Excellent organization and follow up skills.

· Reliability and punctuality are essential.

Schedule:

· Monday through Friday: Rotation of 2 shifts: 7:00am-3:30pm and 8:30am-5:00pm

· Scheduled Saturday Rotation (a minimum of 1 per month, could be more)

Pay Rate:

· Hourly Rate: $20-$25/Hr Starting. Commensurate with experience

Benefits:

· Medical/Dental/Vision Insurance, PTO days, paid holidays and 401k match – After 90 days of employment

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.