Lead Customer Service Representative
Steno Agency, Inc.
Steno Agency, Inc. is seeking a Customer Support Supervisor to lead a remote team responsible for high-quality phone and email support. You will drive coaching, QA, and performance metrics while partnering with the Customer Support Manager to align with business goals. You will own escalation resolution, monitor KPIs, and coach agents to continuously improve service levels, speed, and clarity for clients and providers. #J-18808-Ljbffr
Vacancy posted 3 hours ago
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