Travel Support Advisor

Travel Support Advisor Madison, Wisconsin, United States About the Job Travel Support Advisor We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel team. In this fully virtual role, you'll assist clients throughout their travel journey from planning to post-trip follow-up ensuring they feel supported every step of the way. If you enjoy helping others, have strong communication skills, and thrive in a detail-focused role, this opportunity is for you! Key Responsibilities: Client Support: Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer guidance before, during, and after travel. Booking Assistance: Help clients with booking requests, itinerary adjustments, cancellations, and upgrades. Problem Solving: Handle last-minute travel changes or emergencies with professionalism and efficiency. Vendor Communication: Coordinate with airlines, hotels, cruise lines, and tour operators to resolve issues or confirm arrangements. Documentation & Accuracy: Ensure all travel documentation, confirmations, and client details are accurate and up to date. Feedback Collection: Follow up with travelers post-trip to gather feedback, troubleshoot any issues, and build client loyalty. Process Improvement: Contribute to refining internal support systems and sharing insights for better client experiences. Qualifications: Experience in customer support, hospitality, or travel services is a plus. Clear communicator with a patient and friendly demeanor. Strong problem-solving skills and attention to detail. Tech-savvy and comfortable using CRM and travel platforms. Self-starter with excellent time management skills in a remote environment. Passionate about helping others and ensuring smooth travel experiences. What You'll Get: 100% remote work with flexible scheduling. Supportive team environment with continuous training. Access to exclusive industry tools, resources, and travel discounts. Opportunities for growth and skill development.