Commercial Kitchen Equipment Service Technician

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after‑sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: Why you'll love it here! Competitive compensation Portal to portal pay Overtime opportunities Company vehicle Company credit card for all travel expenses Company cell phone Medical, dental, vision benefits from Day One! 401(k) with company match Paid time off and holidays Ongoing technical training and certification support – CFESP prep programs, hands‑on manufacturer training Tuition reimbursement for additional certifications Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles Position Summary The Service Technician reports to the Service Manager. Located in Phoenix, AZ. Field Based – Full Time. Travel up to 25% required. On‑call rotation nights and weekends. Cold Side Technician. EPA required. Essential Functions & Key Responsibilities Diagnose and repair commercial refrigeration systems (reach‑in coolers/freezers, walk‑ins, blast chillers, ice machines, prep tables, display cases, etc.). Perform start‑up of refrigeration equipment in restaurants, healthcare, education, hospitality, and institutional foodservice environments. Troubleshoot electrical, mechanical, and refrigerant system issues. Conduct preventive maintenance to ensure optimal equipment performance and longevity. Handle refrigerants in compliance with EPA and environmental regulations. Maintain accurate service documentation, parts usage, and customer records. Communicate clearly with customers regarding repair status, timelines, and recommendations. Collaborate with dispatch, parts, and technical support teams to ensure timely resolution. Maintain service vehicle inventory and tools. Follow all safety procedures and company standards. Required Qualifications 1‑2+ years of experience servicing commercial refrigeration systems. Experience in commercial foodservice equipment. EPA Universal Certification (required). Strong understanding of refrigeration cycles, controls, and electrical systems. Ability to read wiring diagrams and technical schematics. Experience with common brands of commercial refrigeration equipment. Valid driver’s license with acceptable driving record. Ability to lift 75+ pounds and work in confined or high‑temperature environments. Strong problem‑solving skills and independent work ethic. Preferred Qualifications CFESA certification. Basic hot‑side equipment knowledge (a plus). Experience using service management software/mobile dispatch systems. Core Competencies Technical troubleshooting excellence. Customer‑first mindset. Accountability and ownership. Time management and prioritization. Safety and compliance awareness. Team collaboration. Compensation & Benefits The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law. In addition to base salary, this role will be eligible for participation in TriMark’s benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility. Equal Employment Opportunity TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Accommodation Request If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr TriMark USA