BDC Customer Care Specialist

AUTOMOTIVE BDC REPRESENTATIVESpecial Finance is growing, and we are looking for motivated, customer-focused professionals to join our Business Development Center.We offer a strong base salary plus commission, providing both stability and excellent earning potential. Previous BDC or call center experience is preferred, but not required. Bilingual candidates are strongly encouraged to apply.If you are outgoing, professional, organized, and enjoy working with customers, this is an excellent opportunity to build a rewarding career with an established and respected automotive dealership.POSITION RESPONSIBILITIESAs an Automotive BDC Representative, you will be responsible for monitoring, contacting, and following up with potential and existing customers through phone, internet leads, email, and dealership visits.Responsibilities include:Following up and maintaining relationships with former customersMonitoring and contacting internet leadsDetermining customer vehicle needs through active listeningFollowing established call and email scriptsSetting, confirming, and following up on sales and service appointmentsConducting customer surveys and follow-up callsProviding exceptional customer service throughout the customer experiencePerforming other duties as assignedQUALIFICATIONSWe are seeking enthusiastic individuals who thrive in a fast-paced environment and enjoy interacting with people.The ideal candidate will have:High school diploma or GEDPrevious BDC or call center experience preferredExcellent customer service and communication skillsStrong verbal and written communication abilitiesAbility to establish rapport and build lasting customer relationshipsStrong organizational and multitasking skillsBasic computer proficiencyVerifiable work historyProfessional appearance and demeanorStrong English communication skillsBilingual ability is a significant plusWHAT WE OFFERCompetitive base pay plus commissionMedical InsuranceDental InsuranceVision Insurance401(k) Retirement PlanFlexible Spending AccountsPaid Time OffCompany-Paid Factory TrainingEmployee DiscountsCareer Growth and Advancement OpportunitiesBUILD YOUR FUTURE WITH SPECIAL FINANCEAt Special Finance we believe in recognizing hard work, developing our employees, and providing opportunities for long-term career growth.If you are looking for a company where you can learn, grow, earn, and be part of a winning team, we want to hear from you.APPLY TODAY AND JOIN THE SPECIAL FINANCE TEAM.