Service Coordinator

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $28.00/hr - $36.00/hr Start Date: 07/21/2025 Type: Contract to Hire Pay Range: $28-36 Worker Type: On-site Summary Job Summary Instruction The Service Coordinator performs customer service, service fulfillment coordination and administrative functions that support the efficient operation of a service office. Requirements : Associates Degree 5 years of coordination experience in the MEP service field Experience with Astea or another service tracking software Essential Duties and Responsibilities 1. Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (Start ups/repairs, warranty, maintenance). 2. Handles customer inquiries and routes questions of technical nature to the appropriate resource. 3. Tracking of time and attendance for Technicians. 4. Coordinates job start ups and maintain communication with customer regarding scheduling for the start up and follow-up on jobs in progress/completed. 5. Invoices and bills customers. 6. Performs local office AP/AR functions. Follows up with customer to ensure that payment has been received. 7. Coordinates warranty administration process. Orders Parts and tracks shipments. 8. Answers telephones and greets customers. Maintains professional and courteous customer contact. 9. Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment. 10. Maintain OSHA logs. 11. Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes. 12. Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job. 13. Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources. 14. Maintains filing for office. Maintain office equipment (copier, telephone, fax, etc.) 15. Organizes and coordinates inventory processes. 16. Provide initial notification of Workers Compensation claims to insurance carrier. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Administrative and Customer Service Industries HVAC and Refrigeration Equipment Manufacturing Referrals increase your chances of interviewing at Insight Global by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Service Coordinator” roles. Albuquerque, NM $65,000.00-$75,000.00 2 weeks ago Customer Service Coordinator / CSC Urgent Care Customer Service Coordinator/Office Assistant Customer Service Coordinator / CSC General Surgery Customer Service Coordinator / CSC Oncology Customer Service Coordinator / CSC Primary Care Customer Service Coordinator / CSC Family Practice Customer Service Coordinator / CSC Pain Management Customer Service & E-Commerce Supervisor - Full Time Program/Project Coordinator #10116651-21800, Full-Time, Term, in Albuquerque, NM Customer Service Coordinator / CSC Pain Management Customer Service Coordinator / CSC OBGYN We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr