Hearing Instrument Specialist

About HearingLife HearingLife is a national hearing care company under the Demant umbrella and in association with Oticon. Built on a heritage of care, health, and innovation since 1904, HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare delivered by highly skilled and compassionate professionals. Our vision is to help more people hear better through life-changing hearing health and personalized care. Overview Job Description Support Hearing Instrument Specialist Location: Charleston, SC Schedule: Full-Time | In-Office Position Overview We are seeking a Support Hearing Instrument Specialist to join our team. This role is dedicated to patient aftercare and clinical support rather than hearing aid sales. You will play a critical role in ensuring an excellent patient experience by providing follow-up care, device maintenance, troubleshooting, and walk-in support for our patients. This position is ideal for a licensed Hearing Instrument Specialist who enjoys hands‑on clinical work, patient education, and building long‑term patient relationships—without the pressure of sales goals or commissions. Pay: $55,000-$60,000 + Commission Benefits Include PTO & Paid Holidays Emphasis on work-life balance Medical, dental, vision, and HSA options 401(k) with company match Tuition reimbursement Maternity leave Short-term and long-term disability coverage Company-paid life insurance Pet insurance Steeply discounted hearing aids and accessories for you and your family Dependent care flexible spending account CEU reimbursement Responsibilities Provide high-quality follow-up and aftercare services to existing patients Support walk-in patients with hearing aid checks, cleanings, adjustments, and troubleshooting Perform routine hearing aid maintenance and minor repairs, including earmolds and accessories Assist patients with proper hearing aid use, care, and best practices Conduct device checks and basic technical evaluations to ensure optimal performance Collaborate closely with Audiologists and Hearing Instrument Specialists to support patient care plans Support Telehealth and Remote Care initiatives, including patient coaching and device education Maintain accurate and timely clinical documentation in accordance with company, state, and federal guidelines Ensure compliance with all professional licensing and continuing education requirements Contribute to a welcoming, patient-centered clinic environment All other duties as assigned Qualifications Active Hearing Instrument Specialist license (or eligibility per state requirements) Strong technical skills with hearing aids and amplification devices Patient-focused mindset with excellent communication skills Ability to explain technical information in a clear, compassionate, and easy-to-understand manner Team-oriented with a positive, supportive approach to patient care Why Join HearingLife? Focus on clinical care and patient relationships, not sales Supportive team environment grounded in trust, teamwork, and innovation Opportunity to deepen technical expertise and clinical skills Stability within a national organization that prioritizes quality hearing healthcare HearingLife is an Equal Opportunity / Aff… All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status. #HearingLife_US #J-18808-Ljbffr