Senior Application Support Analyst - Hybrid

Senior Application Support Analyst - Hybrid

Lifepoint Health has an opportunity for a Senior Application Support Analyst - Hybrid. The Senior Application Support Analyst documents and responds to customer requests and questions regarding information systems, applications and hardware utilizing an Information Technology Service Management system. Assists in resolving issues that are of a more complex nature. Serves as the subject matter expert for assigned applications.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Essential Functions:

• Accepts requests and questions from customers and other support staff through various channels. Follows up to ensure accurate and timely resolutions are provided.
• Monitors work queues to ensure work requests are handled in a timely manner. Independently resolves most problems/questions that arise and consults with senior team members, development or technical staff on difficult issues.
• Listens to issues and questions as reported by customers and uses troubleshooting skills to provide answers or resolutions. Thoroughly documents details of issue and troubleshooting performed and assigns to correct team when necessary.
• Assists other staff members with identifying issues and developing resolutions by sharing knowledge and expertise.
• Provides training to new team members.
• Creates and maintains documentation that is clear, concise, complete and easily understood by both customer support staff members and end users.
• Participates in projects as needed and assists in transition to turn to support.
• Provides after-hours on-call support as scheduled or needed.
• Regular and reliable attendance.
• Perform other duties as assigned

Benefits:

At Lifepoint, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.

Knowledge, Skills & Abilities:

Education: Bachelor's Degree or equivalent work experience in Information Systems or Call Center.

Experience: 5+ years

Minimum overnight travel (up to 10%) by land and/or air

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran