Lead Technical Program Manager - Customer Platform

Salary: $61,000 - 101,000 per year Requirements:

• We need 5+ years of experience, or equivalent expertise, in technical program management leading complex technology projects and programs within a large organization.
• We need advanced stakeholder management skills, including the ability to build productive relationships and influence decisions across cross-functional teams and clients.
• We need advanced technical fluency, including familiarity with vendor products and vendor relationship management, to support access to shared application and service pools.
• We need a proven record of managing resources, budgets, and high-performing teams in a fast-paced, agile setting.
• We need strong analytical reasoning and problem-solving ability to break business, technical, or operational goals into manageable tasks and actions.
• We need experience leading cross-functional teams and coordinating multiple projects at once while staying aligned to strategic objectives.
• We need the ability to adapt quickly to changing priorities and environments with resilience and flexibility.
• We need strong facilitation and negotiation skills.
• We need the ability to drive continuous improvement and help foster a culture of innovation.
• We prefer demonstrated experience using enterprise-authorized AI capabilities in the workplace to support program management workflows, with careful validation and awareness of data sensitivity.
• We prefer the ability to review and verify AI-assisted plans, risks, and recommendations before use, escalating when needed and following data-handling expectations.

• We develop and run comprehensive project plans that include technical requirements, resource allocation, and timelines to deliver technology solutions on time.
• We identify, assess, and reduce risks by addressing blockers early and putting contingency plans in place to keep programs moving.
• We work with engineering, product, and business partners to define program scope, objectives, and deliverables that support broader business goals.
• We use advanced analytical thinking to evaluate program performance, spot improvement opportunities, and apply data-driven changes that improve efficiency and effectiveness.
• We promote agile practices and technical solutions, encouraging continuous learning and innovation across the team.
• We support reuse-first, AI-assisted approaches to program governance and reporting, with human review and alignment to delivery standards.
• We use enterprise-authorized AI capabilities to speed up program planning and risk synthesis, validating outputs and handling data according to sensitivity requirements.
• We drive the adoption of new technologies and processes, ensuring smooth implementation and compatibility with existing systems and practices.
• We facilitate clear communication and collaboration among team members, stakeholders, and leadership to maintain transparency and alignment throughout the project lifecycle.
• We monitor and report project progress, provide regular stakeholder updates, and recommend adjustments based on data as needed.

• AI
• Support

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We are collaborating with hackajob to connect with exceptional professionals for this Lead Technical Program Manager role within our Consumer & Community Banking Global Customer Platform team. We help nearly half of Americas households and small businesses achieve their financial goals through a broad range of financial products, and our Consumer & Community Banking division serves Chase customers across personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We offer a competitive total rewards package, with base salary based on role, experience, skill set, and location, plus potential commission-based pay and discretionary incentive compensation for eligible roles. Our benefits and programs may include comprehensive health care, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. We value diversity and inclusion, are an equal opportunity employer, and provide reasonable accommodations where needed. Our team is proud to lead the U.S. in credit card sales and deposit growth and to offer the most-used digital solutions while ranking first in customer satisfaction.

last updated 36 week of 2026