Critical Conferencing Scheduler

Critical Conferencing Scheduler

$21.98 - $26.37 / hour

Position Summary: The Critical Conferencing Scheduler worker will provide the Director of Conferencing Services administrative assistance support and specifically will coordinate with the Director and Children's Aid workers, supervisors and other directors or senior directors to schedule monthly permanency family team conferences, to track and follow up on missed or failed conferences and support rescheduling of conferences as necessary. This scheduler will also provide support for the coordination and scheduling critical decision-making conferences facilitated by Children's Aid or the ACS Office of Family Team Conferencing or Interdisciplinary Treatment Team Meetings as required by the Director. Scheduler will also provide reception support for FTC office.

Essential Duties:

• Understand and promote the organization's Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Provide administrative support in Family Team Conferencing Unit of Foster Care and Adoption Agency.
• Work with the Director of Conferencing Services to schedule and manage rescheduling of Family Team Conferences for both planned Permanency Conference and for Critical Decision-Making Conferences.
• Receive calls, emails and faxes requesting scheduling or rescheduling of conferences.
• Generate monthly and weekly schedules and reminders for planned conferences.
• Coordinate with Administration for Children's Services (ACS) Family Services Unit (FSU) Family Team Conferencing schedulers for Critical Decision-Making Conferences and 12 Month Permanency Conferences.
• Answer program phones and receive, screen and clear visitors at program office to keep with current safety and health protocols.
• Perform other duties as assigned.

Minimum Qualifications:

• High school diploma or GED required, B.A. or associate's degree preferred.

Key Competencies:

• Bilingual (Spanish/English) preferred.
• Computer literacy with some experience with Microsoft Excel and Outlook Calendar a plus.
• Excellent verbal, writing and organizational skills.
• Flexibility and ability to work under pressure and meet deadlines.
• Office skills for managing phone and supporting the needs of the unit.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.