Optician - Full time - Detroit

Eyewear Consultant

Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications.

Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues

Responsible for communicating the preferred lens family of products and the benefits of each

Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken

Responsible for conducting and recording various measurements that are required to fabricate the lenses

Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory

Responsible for follow-up with the eyewear orders through completion and delivery

Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram

Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear

Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility

Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed

Requires high school diploma or GED

Previous computer experience and basic math skills preferred

Previous customer service, retail, or hospitality experience preferred

Previous dispensing/optical experience preferred

Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy

Must practice the customer skills as provided through on-going training and in-services.

Works in retail optical environment.

Requires evening and weekend hours