Fire Suppression Service Technician

Service TechnicianJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.What We OfferCompetitive compensation, paid training and development opportunities, career advancement within a global organization, company vehicle (as applicable), employee referral bonuses, comprehensive benefits package, including: Medical, Dental, and Vision coverage Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program (EAP) Wellness programs And more!What You Will DoAs a Service Technician, you will perform inspections, maintenance, repairs, and installations on Portable Fire Extinguishers, Kitchen Hood Systems, Suppression Gas Systems, and other fire protection equipment at customer sites.You will service and troubleshoot products from various manufacturers, including Simplex and ANSUL, while ensuring high levels of customer satisfaction and technical excellence. This role requires the ability to interpret technical documentation, manage daily service activities, and maintain strong customer relationships.How You Will Do ItPerform inspections, testing, maintenance, and repairs on suppression systems and related fire protection equipment.Troubleshoot, diagnose, and resolve system issues efficiently.Read and interpret blueprints, schematics, specifications, operational manuals, and technical documentation.Manage daily service calls, customer interactions, and documentation requirements.Conduct required inspections in accordance with customer contracts and applicable codes.Provide professional and timely customer support, addressing questions and concerns.Participate in an on-call rotation to support emergency service needs.Utilize smartphones and other technology tools to document and manage service activities.Complete work at commercial, industrial, and government facilities as required.Maintain compliance with company safety standards, industry regulations, and customer requirements.What We Look ForRequiredMinimum of 5 years of relevant industry experience.Strong communication and organizational skills.Excellent customer service and problem-solving abilities.Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Windows-based systems.PreferredManufacturer certifications such as ANSUL, Kidde, Pyro-Chem, or other fire suppression certifications.State and local licenses, where required.Valid U.S. driver's license with an acceptable driving record.Experience servicing clean agent systems, dry chemical systems, and special hazard fire protection systems.HIRING HOURLY RANGE: $26.90-$40.38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.