Director of Housekeeping - Cancun Las Vegas

Hilton Grand Vacations is looking for a Director of Housekeeping to join the Cancun Resort Las Vegas team. Apply now to join our journey to success!

Our resort boasts 446 units, including spacious, well-appointed villas and penthouse suites. Guests can enjoy a cascading waterfall, four water slides, a grand swimming pool, and a poolside café for family fun. Additionally, a full range of spa services is available for those looking to escape and relax!

Here’s why you will love it here:

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

Responsibilities:

As a Director of Housekeeping, you will be responsible for driving company success through performing the following tasks to the highest standards:

• Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
• Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
• Ensures that an accurate inventory of linens and supplies is maintained. Ensures that all laundry operations are within productivity standards.
• Ensures carpet and floor maintenance program is in compliance to standards.
• Ensures all assets of the department, equipment, supplies and storage are accurately locked and secured.
• Hires, supervises, disciplines and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining accurate documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
• Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
• Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules.
• Conducts departmental meetings.
• May be required to do other duties and special projects as assigned by the general manager.
• Ability to lead, direct and encourage team members to reach goals and objectives of department and HGV
• Knowledge of and ability to adhere to all departmental policies, procedures, safety standards, including OSHA and bloodborne pathogen and grooming standards
• Knowledge of accurate use of all cleaners and cleaning equipment.
• Ability to multitask responsibilities and prioritize duties to meet deadlines and demands.
• Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and respectful attitude must prevail when handling upset guests and difficult situations.
• Ability to manage Department Financials, Checkbooks, Inventory, Forecasting and Budgeting.
• Carries out a reasonable request by management.

Qualifications

• High School Diploma or Equivalent
• At least 3-5 years of related experience required.
• 2+ years of experience in a management role required.
• Strong written and oral communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
• Able to work flexible schedule, including nights, weekends, and holidays.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelor's Degree
• Hospitality experience preferred.
• 5-7 years of related experience.
• 4+ years of managerial experience preferred.
• Bilingual- skills a plus

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

Responsibilities:

As a Director of Housekeeping, you will be responsible for driving company success through performing the following tasks to the highest standards:

• Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
• Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
• Ensures that an accurate inventory of linens and supplies is maintained. Ensures that all laundry operations are within productivity standards.
• Ensures carpet and floor maintenance program is in compliance to standards.
• Ensures all assets of the department, equipment, supplies and storage are accurately locked and secured.
• Hires, supervises, disciplines and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining accurate documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
• Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
• Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules.
• Conducts departmental meetings.
• May be required to do other duties and special projects as assigned by the general manager.
• Ability to lead, direct and encourage team members to reach goals and objectives of department and HGV
• Knowledge of and ability to adhere to all departmental policies, procedures, safety standards, including OSHA and bloodborne pathogen and grooming standards
• Knowledge of accurate use of all cleaners and cleaning equipment.
• Ability to multitask responsibilities and prioritize duties to meet deadlines and demands.
• Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and respectful attitude must prevail when handling upset guests and difficult situations.
• Ability to manage Department Financials, Checkbooks, Inventory, Forecasting and Budgeting.
• Carries out a reasonable request by management.

Qualifications

Qualifications

• High School Diploma or Equivalent
• At least 3-5 years of related experience required.
• 2+ years of experience in a management role required.
• Strong written and oral communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
• Able to work flexible schedule, including nights, weekends, and holidays.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelor's Degree
• Hospitality experience preferred.
• 5-7 years of related experience.
• 4+ years of managerial experience preferred.
• Bilingual- skills a plus

What makes Hilton Grand Vacations unique?

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.

Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you’ll be making people’s day every day. Whether you’re creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our Club Members and guests is a special one—your role on our resort operations Team will be essential in making lifetime memories for our guests.