AV Technician Tier 2

Job Description

Job Description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

We are seeking an AV Tier 2 Technician to provide day-to-day support for meeting room technology and end-user devices within a corporate environment. This role focuses on break/fix support, basic troubleshooting, and maintaining reliable AV system performance. The ideal candidate will have 1-3 years of experience in AV support, a practical approach to problem-solving, and excellent communication skills with the ability to work in a client-facing environment while managing tickets and documenting work clearly.

KEY RESPONSIBILITIES:

• Provide break/fix support for AV systems in meeting rooms, conference spaces, and office areas
• Troubleshoot basic to intermediate issues with audio, video, and conferencing platforms (e.g., Zoom, Teams)
• Respond to and update support tickets in line with agreed SLAs, escalating issues when required
• Support end users with common AV and basic IT issues (e.g., connectivity, device setup)
• Assist with routine checks, minor configuration changes, and simple system maintenance
• Support basic IT tasks such as device setup, imaging, and peripheral troubleshooting (e.g., laptops, printers)

ESSENTIAL CRITERIA:

• 1–3 years of experience in AV or IT support
• Basic knowledge of AV systems, video conferencing, and end-user technology
• Strong troubleshooting and problem-solving skills
• Comfortable working in a client-facing environment
• Ability to manage and update tickets clearly and accurately
• Good communication skills and a reliable, team-oriented approach

DESIRABLE CRITERIA:

• Experience with common AV platforms (Zoom Rooms, Microsoft Teams Rooms) is a plus
• Exposure to tools like Crestron or Extron is beneficial but not required
• Some physical work may be required (e.g., moving equipment, room setup)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.