Technical Customer Service Representative

Job Description

Job Description

• Client Consultation: Meeting with clients (in-person, phone, email) to define project scope for signs, screen printing, or embroidery.
• Quoting & Estimating: Preparing accurate quotes using shop management software or Excel.
• Artwork Management: Collecting artwork files, validating file types, and saving them to designated job folders.
• Order Entry & Coordination: Entering detailed specifications into the computer and tracking order status.
• Correspondence: Managing email communications back and forth to ensure quote & design approvals.

- Skills needed... Some Trained.

• Strong communication skills (verbal and written).
• High attention to detail (crucial for custom orders).
• Computer proficiency and experience with POS or CRM systems.
• Basic knowledge of signs, screen printing, or embroidery techniques.