House Manager

Orlando Science Center Guest Services Position

Responsible for providing superior customer service while maintaining a safe and secure environment for OSC (Orlando Science Center) guests and team members. This Full Time position is expected to be on the floor 90% of the shift during public operating hours.

Essential Functions

• Ability to remain calm, take appropriate action and maintain a professional attitude in all safety, security and/or emergency situations that may arise.
• Opens and closes the facility per established procedures.
• Conducts walkthroughs of the facility, parking garage and building exterior documenting and/or reporting to appropriate parties any needs or concerns.
• Responds to radio, cell, or landline requests in a timely fashion.
• Interacts with OSC guests using the Customer First Approach and obtains feedback on the guest visit.
• Documents shift activities accurately in the House Managers logbook. Including preparing incident reports, logs, and records.
• Communicates show failure, facility maintenance challenges and safety concerns to the appropriate personnel promptly.
• Assists in emergency first aid, CPR, AED, and fire evacuations and works closely with government agencies, fire, police or FDLE, as needed.
• Assists in locating lost children and/or guardians in a timely manner.
• Monitors and assists with crowd density in public areas.
• Supports Shipping and Receiving / Mailroom/ Copy Center without the Mail Room Clerk.
• Reports all problems or concerns to Manager of Operations and or Vice President of Operations.
• Conducts monthly Facility Safety and Fire Extinguisher Inspection.
• Inspection of OSC restrooms, exhibit areas and public areas to increase efficiency of OSC's janitorial team.
• Participate as part of the ride out crew when warranted.
• Will support Facilities and LIFE in after-hour emergency needs during shift.
• Performs other related duties as assigned.

Minimum Qualifications

• Education: High School diploma or equivalent.
• Experience & Certifications: Some experience in the customer service field.

Preferred Qualifications

• Two Three years of work experience in the Customer Service field.
• One Two years of work experience in Security or related field.
• Current First Aid, CPR and AED certification.

Physical Demands

• Ability to remain in a stationary position.
• Moves throughout the museum.
• Ascends/descends stairs throughout the museum.
• Ascends/descends ladders or other equipment to perform various tasks.
• Observes and reacts to the needs of guests, staff, volunteers, and community partners.
• Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone.
• Operates a computer and/or office equipment efficiently and accurately.
• Manipulates and moves components weighing up to 50 pounds, including those that may be low to the ground or above eye level.
• Occasionally works in outdoor environments.
• Frequently works in indoor environments.
• Coping with demands and stresses associated with job and work environment.
• Kneeling and crouching frequently
• Weight Levels Lift, Push, Pull
• Up to 50 pounds

Expected Hours of Work & Travel

• This position is full time and must be able to work weekends and after hour events as needed.

Telecommuting

This position is required to be onsite 100% of the time.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.