Administrative Support Assistant II

Job Title Administrative Support Assistant II Job Details Job no: 559305 – Work type: Staff – Location: Fullerton – Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time Salary Range Hiring range depending on qualifications, not anticipated to exceed $3,565 - $4,329 per month. Work Schedule Monday – Friday, 8:00 AM – 5:00 PM. Department The Student Health and Counseling Center within the Division of Student Affairs supports students in achieving their academic, professional, and personal goals. Duties and Responsibilities The Administrative Support Assistant II is responsible for working in the Counseling and Psychological Services (CAPS) reception area, greeting students, scheduling and checking‑in appointments, answering phones, relaying messages to more than 30 health providers and staff, entering and scanning medical records into the electronic medical record, releasing holds, re‑scheduling appointments as needed for cancellations and staff absences, checking student eligibility for services, verifying that student forms are current in the electronic medical record for CAPS, and maintaining a pleasant, helpful, and professional demeanor. The role includes preparing subpoenas, archiving medical records, and providing additional administrative support to teams within CAPS, such as taking meeting minutes for committees and other duties as assigned. Essential Qualifications High School diploma or the equivalent. General working knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of office methods, procedures, practices, and equipment. Thorough knowledge of English grammar, punctuation, and spelling with demonstrated competence in effectively presenting standard information in writing. Ability to learn, interpret independently, apply, and identify deviations from a variety of complex policies and procedures. Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and creative solutions. Ability to perform arithmetic functions of a transactional nature, including tracking and comparing data. Ability to work on the front line, with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills. Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions. Basic typing and keyboarding skills. Must have a reliable source of transportation. Background Check A background check, including a criminal records check, must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information or if the candidate knowingly withheld or falsified information. Preferred Qualifications Prior experience working in a mental healthcare setting. Prior experience working in a university or community college setting. Thorough knowledge of HIPAA confidentiality guidelines and familiarity with utilizing electronic health records and appointment scheduling software. Benefits An array of health plans that include prescription drug coverage Dental and Vision coverage Income protection benefits including life insurance and disability Retirement plan through CalPERS Tuition waiver for employees and dependents if eligible Legal / EEO Statements California State University, Fullerton is an equal opportunity employer that prohibits discrimination based on race, sex, color, ethnicity, national origin, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self‑disclose. The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirements outlined in CSU Executive Order 1083, revised July 21, 2017. #J-18808-Ljbffr