Field Service Engineer

The Field Service Engineer (FSE) is the primary interface to Dealers/Technicians to provide repair assistance. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. To be successful in this role, you must have a customer‑first approach, thrive in ambiguous and unexpected environments, and tackle all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus. What you’ll do Provide repair assistance on "difficult to repair" vehicles to improve Customer Satisfaction and Fix it Right the First Time performance Support the product concern identification and resolution process with Product Development and Quality teams Provide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence, tools and equipment, service repair information, diagnostics, etc.) Support Company initiatives that enhance the vehicle diagnosis and repair process Develop and author ethical documents for publication Ability to travel overnight, as required Qualifications Bachelor’s Degree in Automotive Technology, Automotive Management, or equivalent 2+ years of experience using Microsoft Office Suite 1+ years of automotive experience Ability to independently plan, organize, reorganize, prioritize and problem‑solve Professionalism including customer service/interface skills/experience Even better, you may have Ford specific Automotive Repair Technical Training Automotive dealership or independent "hands‑on" vehicle repair experience, Ford and/or Lincoln Brand Benefits Immediate medical, dental, and prescription drug coverage Flexible family care, parental leave, new parent ramp‑up programs, subsidized backup child care and more Vehicle discount program for employees and family members, and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year’s Day Paid time off and the option to purchase additional vacation time This position is a Salary Grade 5-7. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call View phone number on click.appcast.io. #J-18808-Ljbffr