Director of Housekeeping

University Operations:

University Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

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The Opportunity :

Join our dynamic team as the second shift Director of Housekeeping. This position is responsible for leading and overseeing custodial services, floor care operations, and basic maintenance activities across the main campus, satellite locations, and student activity facilities in support of university-wide operations. Reporting to the Assistant Vice President of Facilities Operations, this role provides strategic direction, ensures high standards of cleanliness and service delivery, and serves as the primary customer contact for Housekeeping and High Performance Work Team (HPWT) services during the PM shift.

Responsibilities:

• Lead and oversee housekeeping, floor care, basic maintenance, portering, and weekend operations across main campus and satellite facilities.
• Direct daily custodial and maintenance operations, ensuring projects, services, and resources align with operational priorities, timelines, and budget requirements.
• Develop, implement, and monitor preventive maintenance, custodial, floor care, and pest management programs to maintain campus facilities and service standards.
• Establish policies, procedures, and performance standards while ensuring compliance with UCF guidelines, SOPs, service level expectations, and industry best practices.
• Manage, coach, and develop supervisory and frontline staff, ensuring teams have the training, equipment, and resources needed to deliver high-quality services.
• Conduct facility inspections and campus assessments to monitor cleanliness, maintenance conditions, project progress, and customer satisfaction.
• Serve as the primary liaison for housekeeping operations, fostering strong customer relationships and coordinating service delivery with campus stakeholders and partner units.
• Oversee procurement, vendor services, equipment, and supply management to support operational effectiveness and service excellence.
• Develop and manage departmental operating budgets, monitor expenditures, and implement corrective actions to ensure fiscal responsibility.

Minimum Qualifications :

Bachelor's or Master's degree and 8+ years of relevant experience, including 3+ years of leadership experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications :

• Experience leading housekeeping, custodial, facilities maintenance, or building operations within a large, complex organization such as a university, healthcare system, government agency, hospitality organization, or commercial campus.
• Demonstrated experience managing large teams through multiple levels of supervision, including workforce planning, employee development, performance management, and labor relations.
• Experience developing and managing operational budgets, including forecasting, resource allocation, contract oversight, and cost control.
• Knowledge of custodial industry standards, floor care programs, cleaning technologies, and best practices for maintaining high-traffic facilities.
• Experience implementing preventative maintenance, quality assurance, inspection, or service-level performance programs to ensure operational excellence and customer satisfaction.
• Experience managing vendor and contractor services, including procurement, contract administration, and service performance monitoring.
• Knowledge of occupational safety regulations, environmental health practices, integrated pest management, and risk mitigation principles applicable to custodial and facilities operations.
• Strong customer service and stakeholder engagement skills, with experience collaborating across departments and responding to operational needs in a service-focused environment.

Special Instructions to the Applicants:

The anticipated salary range for this position is $90,000 - $135,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Position requires a valid Class E driver's license. The position may involve driving to various locations on and off campus to conduct University business.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more...For more benefits information, view theUCF Employee Benefits Guide.

Dive into our Total Rewards Calculatorto discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email View email address on click.appcast.io.

If an accommodation due to a disability is needed to apply for this position, please email View email address on click.appcast.io.