Production Manager

Production ManagerSERVPRO® of South Albany County is seeking a qualified, career-oriented Production Manager. SERVPRO® is the largest cleaning and restoration company in the country. Our company specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, water, mold, or biohazard damage situation. Required hours: vary between 7:00am – 7:00pm; Monday – Friday (will require some flexibility to work overtime/weekends and travel when required). Salary – commensurate with experience – range is $55,000 -$120,000. Company vehicle provided. Full benefits available. Only one office day per week required - work from home or jobsite the rest of the time.Job Qualifications:2+ years of water mitigation experience required2+ years of estimating experience required1+ years of construction experience preferredStrong managerial skills: management experience preferred, but will train the right candidateExperience in the insurance industry is a plusWorking knowledge of Xactimate® estimating software preferredComfortable with technology (iPad, iPhone, PC's, etc.)Knowledgeable in job costing and quality controlEffective at monitoring and managing multiple projectsDriven to provide superior customer serviceSuperior organizational skills: strong attention to detail requiredOutstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammarAble to build rapport with individuals in high stress situations; able to show empathy; able to deal with angry or discourteous customersTime management skills; able to effectively prioritize and planStrong problem solving and analytical skillsAble to thrive in a fast – paced work environmentAble to communicate effectively with staff, customers, insurance adjusters, and property managersProfessional appearance and demeanorValid driver's license with a reasonable driving recordAvailable to respond to emergency calls after hoursPreferred: IICRC certifications (WRT; ASD)Job Responsibilities:Create and/or review job scopes and estimates to ensure accuracySupervise on-site crew, calculate equipment needs, and complete paperwork requirements for jobsMonitor jobs until completion (supervise team members and job progress; ensure that proper jobsite and employee appearance and behavior protocol is being followed)Perform production work as neededResolve problems quickly as they arisePerform daily walk-throughs on all jobsComplete job file documentation, including completion of time sensitive materialCommunicate job progress to appropriate parties (customer, office team, production team, management)Ensure that customer needs and expectations are exceededRecruit, train, and develop production team membersCommunicate and establish rapport with commercial, insurance, and residential customers to effectively promote SERVPRO® servicesParticipate in, and contribute to, company meetingsContribute to safety and risk management protocolIf not already IICRC certified must be able to obtain certification within the first six (6) months of employmentQualified candidates should respond to this ad with their resume, including references, and a cover letter. Or visit our website to apply: Candidates offered the position will be required to submit to a background check which will include drivers license search.Compensation: $100,000.00 per year.